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WM India · 2 days ago

Inside Sales Manager - South Atlantic

Tupelo, MS, United States

Full-time

Onsite

Senior Level

6+ years exp

WM is North America’s largest comprehensive waste management environmental solutions provider, and they are seeking an Inside Sales Manager for the South Atlantic market area. The role involves managing the Inside Sales Team, developing sales strategies, ensuring customer satisfaction, and providing coaching and training to team members.

Information Technology & Services

Responsibilities

Maintains and reinforces the corporate sales strategy and design with the Inside Sales Team

Establishes and maintains a high level of customer satisfaction on all sales transactions. Communicates to and works with the Area Sales Leadership Team to help resolve unique customer issues

Supervises activities of the Inside Sales Department. Ensures team members meet or exceed goals for retaining existing business, generate new business, opportunity generation and account management

Forecasts and recruits qualified candidates for available and/or upgraded Inside Sales Team positions

Develops and executes ongoing coaching and training to all Inside Sales Representatives. Encourages feedback and is available to answer questions, provide direction and/or offer assistance when needed. Updates all Inside Sales Representative reference material as appropriate

Assists in the communication and maintenance of the South Atlantic pricing and service strategies through collaboration with Area departments

Sets up and maintains accurate customer records for all customer interactions. This includes prospect data, contracts, orders and service machine documentation

Works with the Area Sales Leadership Team to develop and implement strategies to up sell and cross sell to customers via outbound calls

Communicates goals to Inside Sales Representatives. Arrange for proper training, if necessary so Inside Sales Representatives may successfully meet expectations

Qualification

Sales ManagementB2B Sales ExperienceCoachingCustomer SatisfactionStrategic ThinkingRelationship BuildingCommunication SkillsAdaptabilityIntegrityLeadership

Required

Bachelor's degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience

Three years of relevant work experience in business-to-business sales management, plus three years in direct business-to-business sales (in addition to education experience)

3-years proven success in a Level 4-6 sales position

Candidates should be local to the Tupelo area and ready to come into the office every day