Lyft · 2 days ago
Operations Associate, Livery & Black Car
United States
Full-time
Remote
Entry Level
$21.94/hr - $27.42/hr
1+ years expLyft is a company focused on serving and connecting people through its rideshare ecosystem. The Operations Associate will manage relationships with fleet partners, support owner-operators, and drive growth in Lyft's Black & Black SUV segments by enhancing the experience of riders and drivers.
AppsMobile AppsRide SharingSoftwareTaxi ServiceTransportation
Responsibilities
Own end-to-end livery fleet onboarding in multiple markets or for multiple large fleets
Facilitate recruitment of new supply by sourcing leads and completing outreach to onboard new fleet partners
Manage day-to-day relationships with fleet partners across key regions, serving as their primary point of contact
Support initiatives for owner-operators, ensuring their success on the Lyft platform
Ensure fleet compliance with regulatory requirements in multiple markets
Develop strong partnerships with local fleets and owner-operators by promptly addressing inquiries, collecting feedback, and identifying pain points or inefficiencies to escalate when appropriate
Provide clear communication and education to fleet partners and owner-operators both one-on-one and in group settings
Maintain accurate data entry and documentation for all fleet operations and partner interactions
Provide ad hoc or consistent support for Lyft Wheelchair Accessible Vehicle program or Disney Minnie Van programs as needed
Be adaptable and thrive in a fast-paced, ever-changing environment
Qualification
Required
Bachelor's degree or equivalent relevant work experience
1-2+ years of experience in operations, customer service, account management, or related fields
Strong problem-solving skills with the ability to tackle tough business challenges quickly, creatively, and effectively while gaining stakeholder buy-in
Proven ability to prioritize multiple competing tasks and projects by assessing urgency and importance
High energy with an outgoing personality—you enjoy building relationships and working with people
Excellent verbal and written communication skills with extreme attention to detail
Ability to take direction and feedback, and proactively seek support to successfully complete tasks and projects
Proficiency with G Suite tools (Gmail, Google Docs, Google Sheets)
Comfortable with technology and able to learn new systems quickly
Preferred
Basic SQL skills preferred but not required
Experience in the livery, black car, fleet management, or transportation industry with existing industry connections
Benefits
Great medical, dental, and vision insurance options with additional programs available when enrolled
Mental health benefits
Family building benefits
Child care and pet benefits
401(k) plan to help save for your future
In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
Subsidized commuter benefits
Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Company
Lyft
Lyft is a leading ride-hailing service offering car rentals, bike, and scooter-sharing through its mobile app for convenient transportation.
5001-10000 employees
H1B Sponsorship
Lyft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (137)
2024 (100)
2023 (132)
2022 (287)
2021 (266)
2020 (281)
Funding
Current Stage
Public CompanyTotal Funding
$5.76BKey Investors
FidelityMagna InternationalCapitalG
2025-09-03Post Ipo Debt· $450M
2024-02-21Post Ipo Debt· $400M
2021-02-01Post Ipo Equity
Leadership Team
David Risher
Chief Executive Officer
Erin Brewer
Chief Financial Officer
Recent News
2026-01-05
2026-01-03
Company data provided by crunchbase