Mastech Digital ยท 19 hours ago
Salesforce Project Manager
United States
Contract
Remote
Senior Level, Lead/Staff
10+ years expMastech Digital is a company seeking a Salesforce Project Manager to lead and optimize contact center operations. The role involves managing project spending, leading a team, and ensuring continuous improvements in contact center technologies and solutions.
Information Technology
Hiring Manager
Simran Walia
Responsibilities
Extensive Salesforce expertise, including Service Cloud, Experience Cloud, Knowledge Management, and platform integrations
Contact Center solutions experience (NICE CXone, Amazon Connect, OR equivalent cloud CCaaS platforms)
Experience in managing and optimizing contact center operations, including workforce management, quality monitoring, and performance metrics
Proven ability to lead innovations and implement continuous improvements within contact center operations
Background in solution architecture with hands-on experience in contact center technologies such as CCaaS, CRM systems, and/or telephony
Ability to develop labor estimates and schedules for IT projects
Ability to track and manage project spending according to budget
Strong leadership skills with the ability to manage and motivate a team
Ability to work well with a virtual-based team in a fast-paced environment
Ability to lead and work collaboratively within a dynamic team structure
Detail-oriented with strong analytical, communication, organizational, and time management skills
Qualification
Required
Bachelors degree and 12+ years of relevant experience OR Masters with 10+ years of relevant experience. Additional years of relevant experience maybe considered and/or accepted in lieu of degree
PMP Certification
Certifications Required: Salesforce Certifications including Administrator and Service Cloud
Extensive Salesforce expertise, including Service Cloud, Experience Cloud, Knowledge Management, and platform integrations
Contact Center solutions experience (NICE CXone, Amazon Connect, OR equivalent cloud CCaaS platforms)
Experience in managing and optimizing contact center operations, including workforce management, quality monitoring, and performance metrics
Proven ability to lead innovations and implement continuous improvements within contact center operations
Background in solution architecture with hands-on experience in contact center technologies such as CCaaS, CRM systems, and/or telephony
Scrum Master certification
Experience with Agile ceremonies
Ability to develop labor estimates and schedules for IT projects
Ability to track and manage project spending according to budget
Strong leadership skills with the ability to manage and motivate a team
Ability to work well with a virtual-based team in a fast-paced environment
Ability to lead and work collaboratively within a dynamic team structure
Detail-oriented with strong analytical, communication, organizational, and time management skills
Company
Mastech Digital
Mastech Digital provides IT associates in digital and mainstream technologies, Digital Transformation Services around Salesforce.com and SAP
1001-5000 employees
H1B Sponsorship
Mastech Digital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (399)
2024 (496)
2023 (540)
2022 (947)
2021 (681)
2020 (751)
Funding
Current Stage
Public CompanyTotal Funding
unknown2008-09-26IPO
Leadership Team
Ashok Trivedi
Co-Founder & Co-Chairman
Recent News
2025-11-13
2025-11-03
2025-08-13
Company data provided by crunchbase