Haller Enterprises ยท 1 day ago
Service Coordinator - Part - Time
212 Bucky Drive, Lititz, PA 17543, USA
Full-time
Onsite
Mid Level
$20/hr - $24/hr
3+ years expHaller Enterprises is a values-driven and collaborative company committed to employee growth. They are seeking a seasoned Project Coordinator to manage projects from inception to completion, focusing on customer service and operational efficiency.
CommercialCustomer ServiceHeating Ventilation and Air Conditioning (HVAC)ResidentialService Industry
Responsibilities
Answer inbound calls and work with commercial contract accounts to schedule both demand calls and recommended work
Create work orders for regular and demand service calls as received
Gather and confirm customer emails for future communication and marketing purposes
Maintain accurate customer history and contact information
Handle customer complaints in a professional and timely manner
Assist customers with billing questions and concerns
Assist Accounting Department with light collections
Confirm sales lead information for replacement and maintenance leads are entered into the system accurately and timely for Account Manager review
Process and complete work orders for daily billing and record daily, weekly, and monthly revenue
Batch and export all service invoices on a weekly basis with a special exception for end of month close
Maintain accurate reporting and follow up for monthly unbilled work orders
Work with Commercial Service Manager to monitor profitability of service technician work orders
Review with Commercial Service Manager all work orders with a closing margin of under 45%
Follow up with all open, pending, recommended and quoted work
Close opportunities and create new work orders for customer approved work
Communicate and work with Commercial Service Estimator for high priority approved work
Maintain accurate reporting for closed/won service repairs
Assist as backup to PM Coordinator in entering and maintaining the maintenance agreement follow up, renewal contract review, set up and monthly billing
Other duties as assigned
Qualification
Required
H.S Diploma or GED
3+ years' experience in a similar role providing project coordination to a team dedicated to customer service. Experience with Commercial based mechanical/electrical/HVAC contracted services is a definite plus
Reliable means of transportation is required
The ability to organize efficiently is crucial, this includes the ability to prioritize tasks, manage time efficiently, and maintain orderly workflows
Excellent verbal and written communication skills
Proficiency in office software such as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
The capability to identify issues, analyze problems, and develop effective solutions
Understanding inquiries and the needs of our Residential customers, ensuring timely responses to inquiries, and resolving concerns promptly
Preferred
An associate degree in business administration, management, or a related field is also preferred
Benefits
Customizable and comprehensive medical benefits starting on the first of the month including company paid Life Insurance, & Long-Term Disability
Company contribution to 401(k) and HSA's
Company-paid Employee Assistance Program and Mental Health Coverage
Company-sponsored activities throughout the year to connect with other Haller team members.
PTO starts right away - 3 weeks for a full calendar year.
Outstanding company culture based on Haller's Mission/Vision/Values
Company
Haller Enterprises
Haller Enterprises is a provider of plumbing, HVAC and electrical services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase