IDR, Inc. · 2 days ago
Program Manager
IDR, Inc. is seeking a Program Manager to join one of their top clients, focusing on Virtual Platform Operations and Site Reliability Engineering. The role involves leading operational initiatives and collaborating closely with senior leadership to enhance platform performance and issue management.
Information TechnologyRoboticsSoftware
Responsibilities
Serve as the primary Program Manager supporting VPO and SRE teams, focusing on issue management, incident response, and platform performance
Build, maintain, and enhance reporting dashboards to provide visibility into incidents, escalations, and team metrics
Manage and optimize Jira workflows to improve issue tracking, prioritization, and resolution processes
Facilitate clear communication between engineering, SRE, and business stakeholders to ensure alignment and timely issue resolution
Support incident management activities, including coordination, documentation, and post-incident reviews
Qualification
Required
10+ years of experience in program management, ideally with industry-related experience
Experience working with or supporting Virtual Platform Operations (VPO) teams, including issue intake, escalations, and cross-platform operational coordination
Strong understanding of technical operations, incident management, or infrastructure concepts such as AWS, SRE, or DevOps exposure preferred
Proven experience building operational reporting, metrics, and dashboards for leadership visibility
Hands-on experience with Jira or similar ticketing and workflow management tools
Benefits
Full Benefits; Medical, Vision, Dental, and more!
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
Company
IDR, Inc.
IDR, Inc.
H1B Sponsorship
IDR, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (7)
Funding
Current Stage
Late StageRecent News
2025-11-19
SeekingAlpha
2023-11-24
Company data provided by crunchbase