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IDR, Inc. · 2 days ago

Program Manager

Greenwood Village, CO

Full-time

Onsite

Senior Level, Lead/Staff

$66/hr - $71/hr

10+ years exp

IDR, Inc. is seeking a Program Manager to join one of their top clients, focusing on Virtual Platform Operations and Site Reliability Engineering. The role involves leading operational initiatives and collaborating closely with senior leadership to enhance platform performance and issue management.

Information TechnologyRoboticsSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Serve as the primary Program Manager supporting VPO and SRE teams, focusing on issue management, incident response, and platform performance

Build, maintain, and enhance reporting dashboards to provide visibility into incidents, escalations, and team metrics

Manage and optimize Jira workflows to improve issue tracking, prioritization, and resolution processes

Facilitate clear communication between engineering, SRE, and business stakeholders to ensure alignment and timely issue resolution

Support incident management activities, including coordination, documentation, and post-incident reviews

Qualification

Program ManagementIncident ManagementJiraVirtual Platform OperationsOperational ReportingCommunication SkillsTeam Collaboration

Required

10+ years of experience in program management, ideally with industry-related experience

Experience working with or supporting Virtual Platform Operations (VPO) teams, including issue intake, escalations, and cross-platform operational coordination

Strong understanding of technical operations, incident management, or infrastructure concepts such as AWS, SRE, or DevOps exposure preferred

Proven experience building operational reporting, metrics, and dashboards for leadership visibility

Hands-on experience with Jira or similar ticketing and workflow management tools

Benefits

Full Benefits; Medical, Vision, Dental, and more!

Employee Stock Ownership Program

Medical, Dental, Vision, and Life Insurance

Company

IDR, Inc.

Glassdoor4.4

IDR, Inc.

Founded in 1998

Alpharetta, Georgia, USA

501-1000 employees

http://idr-inc.com

H1B Sponsorship

IDR, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (7)