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CSM Corporation · 1 day ago

Assistant General Manager |Homewood Suites Chicago – Lincolnshire

Lincolnshire, IL

Full-time

Onsite

Mid, Senior Level

$70K/yr - $73K/yr

CSM Corporation is seeking an Assistant General Manager for their Homewood Suites in Lincolnshire. The role involves providing exceptional guest service, managing hotel operations, and leading the team to ensure guest satisfaction while adhering to budget guidelines and operational standards.

Commercial Real EstateProperty ManagementReal Estate

H1B Sponsor Likely

Responsibilities

Assists and responds to guests in a friendly and positive fashion, while providing the highest level of service to the guest

Addresses guest needs and concerns in a proactive and effective manner

Sets a strong example for other associates through exemplary guest service

Works with sales team to ensure needs of negotiated accounts and groups are met in an organized and effective fashion

Communicates the needs of clients as identified on Group Resumes and BEO’s to appropriate hotel staff

Comfortable in taking sales calls or performing walk in tours when necessary

Encourages Guest Services Associates to pass on leads and referrals to the Sales Team

Works with the General Manager to identify potential obstacles to exemplary service

Uses available tools and knowledge to suggest ideas to maximize guest satisfaction scores

Communicates results from guest satisfaction surveys with hotel team and addresses needs and trends that have been identified from the survey results

Works with hotel team to maintain guest satisfaction scores that are within the range deemed acceptable by the brand

Manages expenses according to budgeted/forecasted guidelines to maximize hotel profitability

Responsible for effective labor management of assigned departments through appropriate scheduling and monitoring of payroll

Adjusts expenditures according to fluctuating business needs in a timely manner

Utilizes the CSM procurement system effectively and adheres to the approved vendor network for purchasing

Assists with assigned accounting tasks with emphasis on following accounting procedures as outlined in CSM’s Internal Accounting Audit

Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources

Responsible for assisting with the ongoing training and development of hotel associates and maintaining all necessary training records

Ensures the new hire training process effectively prepares new team members for their positions

Analyzes current training programs and adjusts as needed

Implements new CSM and brand training initiatives in a timely manner

Utilizes training resources effectively and ensures all training requirements are met

Responsible for effectively interviewing, hiring, coaching and developing hotel associates

Prepares and conducts annual employee reviews in a timely manner

Addresses performance issues accordingly and takes appropriate corrective action to hold employees accountable

Motivates hotel staff by setting goals, providing ongoing feedback and rewarding/recognizing employees

Effectively addresses areas for improvement determined by CSM’s annual Associate Opinion Survey and communicates results from the survey to the hotel staff in a timely manner

Promotes fair treatment and open door policies with all associates

Responsible for effective self/workload management and adjusting personal work schedule as dictated by business needs

Demonstrates clear and effective written and verbal skills

Promotes a productive, professional and collaborative work environment

Provides clear direction to the hotel team

Plays an active role in leading daily team meetings and weekly/monthly departmental/hotel meetings to ensure proper communication and planning occurs

Leads and participates in monthly Safety Committee Meetings

Assists in conducting routine inspections of the hotel operation/building to maintain standards of CSM, brand, local, state and federal regulations

Ensures a clean and safe work environment

Understands the importance of handling all guest and employee accidents/incidents in a timely and effective manner while following CSM policy

Completes CSM incident reports and follows up within appropriate time frame

Assists in promoting corporate safety programs and initiatives

Ensures OSHA/SDS Management and Compliance

Qualification

Leadership skillsOrganizational skillsMulti-department knowledgeGuest serviceTeam motivationTrainingDevelopmentSafety complianceEffective communication

Required

High school diploma or GED required

College degree or equivalent experience required

Assists and responds to guests in a friendly and positive fashion, while providing the highest level of service to the guest

Addresses guest needs and concerns in a proactive and effective manner

Sets a strong example for other associates through exemplary guest service

Works with sales team to ensure needs of negotiated accounts and groups are met in an organized and effective fashion

Communicates the needs of clients as identified on Group Resumes and BEO's to appropriate hotel staff