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Arhaus · 1 day ago

Final Mile Manager

Edison, New Jersey, United States

Full-time

Onsite

Mid Level

3+ years exp

Arhaus is a furniture and décor company that emphasizes sustainable sourcing and craftsmanship. The Final Mile Manager is responsible for leading Final Mile Partners and overseeing operations to ensure adherence to standards and customer satisfaction. This role involves managing logistics, performance metrics, and enhancing the delivery experience at designated hubs.

Consumer GoodsE-CommerceFashionFurnitureHome DecorLifestyleManufacturingReal EstateRetail

Responsibilities

Oversee the day-to-day operations at designated hub facilities to ensure adherence to SOPs

Oversee the performance of key metrics such as cost per stop, order cycle time, on-time delivery percentages, return and exchange rates, and customer satisfaction

Participate in morning loadouts and standup meetings with drive teams/3PL provider management

Support local store management team as issues arise and attend store transfer deliveries regularly

Work with 3PL Provider Management to identify specific areas of improvement and share best practices among locations and with colleagues

Share product-specific information and assembly instructions with the 3PL Provider to promote training and education to the delivery team

Conduct on-site operation audits to hold Arhaus to a standard of accountability

Investigate delivery failures and escalations to provide resolution and root cause to internal and external customers

Complete 3PL Provider invoicing approval for billing accuracy

Qualification

Logistics OperationsAnalytical AbilityConflict ResolutionCustomer SatisfactionMicrosoft Office SuiteSelf-StarterAdaptabilityCommunication SkillsCollaboration Skills

Required

Education: High school diploma; College Degree preferred

Must have 3-5 years in Logistics/Home Delivery Operations

Valid Driver's License required

Reliable transportation

Working knowledge of database applications such as Microsoft Office Suite of programs: Excel, Outlook, PowerPoint, Word and Teams

Dedication to business and allow flexibility with work hours if necessary: Typical 6 am start times and includes use of personal vehicle for ride-behinds and store visits

No physical limitations that limit the ability to carry and move furniture weighing up to 150 lbs

Maintain the confidentiality of the customer's information