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Crash Champions · 1 day ago

Director, HR

California, United States

Full-time

Hybrid

Director/Executive

$125K/yr - $160K/yr

7+ years exp

Crash Champions is one of the fastest-growing brands in the collision repair service industry, operating over 650 locations across the U.S. The Human Resources Director will oversee HR operations and initiatives across multiple states, managing HR Business Partners and collaborating with leadership to enhance talent development, employee relations, and compliance.

AutomotiveService Industry

Responsibilities

Provide strategic HR leadership across multi-state operations, aligning people’s initiatives with business goals

Manage, coach, and develop HR Business Partners supporting assigned regions

Advise and coach Operations leaders (VPs, DOs, GMs) on performance management, leadership development, and organizational effectiveness

Lead succession planning for GM and DO positions

Manage the regional HR budget and monitor ROI for HR initiatives

Implement strategies to improve body technician and shop retention

Drive initiatives to enhance employee engagement scores across the region

Lead complex employee relations activities, including investigations, corrective actions, conflict resolution, and escalation management

Ensure compliance with federal, state, and local employment laws, with expert-level knowledge of California regulations (wage & hour, leaves, meal/rest periods, etc.)

Oversee workforce planning, staffing needs, and collaborate with Talent Acquisition to support hiring, onboarding, and capacity planning

Analyze HR data and trends (turnover, labor spend, overtime, ER cases, staffing) to make recommendations that improve operational efficiency and retention

Support change management initiatives for acquisitions, new market integrations, reorganizations, and cultural transformations

Drive talent development through coaching, succession planning, and facilitation of leadership training and engagement efforts

Partner with HR Centers of Excellence (Compensation, Benefits, Payroll, Safety, Talent) to ensure consistent delivery of HR services

Build strong relationships and work collaboratively with teams to meet shared goals; promote mutual trust and support teammates

Ensure consistent application of HR policies and provide guidance on interpretation, best practices, and issue resolution

Hold self and others accountable for meeting commitments, focusing on quality results, monitoring progress, and driving continuous improvement

Qualification

California employment lawHR leadershipEmployee relationsHRISM&A experienceChange managementBilingual English/SpanishBachelor’s degreeSHRM-SCP certificationProgressive HR experienceField operations support