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Zhone Technologies · 3 days ago

Senior Human Resources & Administrative Manager

Hanoi,VNM,US

Full-time

Onsite

Senior Level

5+ years exp

Zhone Technologies is seeking a Senior Human Resources & Administrative Manager to provide professional HR-related services and administrative support to their Vietnam business unit. The role involves managing talent acquisition, employee relations, and compliance with local labor laws while also overseeing day-to-day office operations.

Communications InfrastructureHardware

Responsibilities

Manage talent acquisition including recruitment, sourcing candidates, conducting interviews, and new hire onboarding

Provide continuous support to employees throughout the entire employee lifecycle, with a customer service focus

Manage employee relations, addressing employee concerns, investigating complaints, mediating disputes, and providing guidance on workplace issues

Ensure that job descriptions are developed and stored for new positions and reviewed/revised for ongoing positions as required

Provide coaching and training to supervisors as necessary in all aspects of the HR function, including salary?and benefits administration, recruitment and hiring processes, employee relations, etc

Ensure that all HR practices and operations within the business unit fully comply with statutory requirements under Vietnam’s Labor Law and related regulations. Including HR policy development and implementation

Participate in the development of corporate HR plans across key areas such as compensation, benefits, health and safety, and performance management. Collaborate with local leadership and department heads to implement corporate policies, procedures, and programs within the business unit

Oversee regional performance management process, facilitating performance reviews, developing performance improvement plans, and coaching managers on performance management practice

Oversee regional compensation and benefits, benefits plans, coordinating information with, and ensuring compliance with compensation regulations. Assist in creating and driving effective and positive employee relations, retention and reward programs

Manage HR records/systems ensuring regular updates as needed to reflect accurate employee data, support operational efficiency, and comply with internal policies and legal requirements

Oversee all HR initiatives, systems and services and propose to corporate HR for evaluation and application as necessary

Engage with external stakeholders as it relates to HR matters (ex. HR managed services, benefit brokers, government agencies, external counsel, etc.), escalating complex issues to HR leadership as needed

Report to senior management by analyzing workforce data and leveraging key HR metrics to support strategic decision-making

Oversee day-to-day office operations to ensure smooth functioning

Maintain office supplies inventory and place orders as needed

Organize and maintain filing systems (physical and digital)

Manage office layout and organization of workspaces

Ensure cleanliness, maintenance, and safety of the office environment

Assist with onboarding of new employees (desk setup, access, welcome kits)

Coordinate staff events, meetings, and internal communications

Manage relationships with external vendors (cleaning, security, catering, etc.)

Coordinate facility maintenance, repairs, and equipment servicing

Ensure proper functioning of office systems (printers, Wi-Fi, security access)

Oversee lease agreements and office space management if applicable

Liaise with IT support for equipment setup and troubleshooting

Provide support with additional office administrative tasks and duties as needed to ensure smooth daily office operations

Qualification

Human Resources ManagementVietnam employment lawsHR information systemsData analysisCompensationBenefitsCustomer serviceAnalytical skillsEthical standardsInterpersonal skillsCommunication skillsOrganizational skillsProblem-solving skillsConfidentiality

Required

Bachelor's degree in Human Resources, Business Administration, or a related field; or equivalent combination of education and relevant work experience

3+ years of experience as an HR Manager with full responsibility for Human Resources administration at the country business unit level, overseeing end-to-end HR functions

5+ years of experience serving as a Human Resources subject matter expert, providing strategic guidance and operational support across key HR functions

Fluency in written and spoken English required

Strong customer service, interpersonal, communication and organizational skills

Ability to facilitate change, persuade and negotiate to reach acceptable compromise/solutions among all levels in the organization

Extensive working knowledge of Vietnam's employment laws and regulations

Demonstrated understanding of HR technical areas, such as compensation and benefits, employment, job evaluation, salary administration, performance management and personnel development

Experience leveraging HR metrics for data analysis and reporting

Proficiency in HR information systems (HRIS)

Strong analytical and problem-solving skills

Ability to maintain confidentiality, handle sensitive information and exhibit high ethical standards and sound judgement