Town of Arlington, MA · 1 day ago
Director of IT Operations and Support
Arlington, MA
Full-time
Onsite
Director/Executive
$120K/yr - $135K/yr
15+ years expThe Town of Arlington, MA is seeking a Director of IT Operations and Support to oversee all IT operations for the Town and School District. This role involves managing the IT Service Desk, Network Operations, and ensuring the effectiveness of IT infrastructure and services to meet organizational goals.
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Responsibilities
Builds strong working relationships between IT and other departments
Provides vision and leadership to enable the Town and District to meet its goals and objectives
Manages the IT Service Desk, Network Operations and Service Catalog
Oversees scheduling of personnel
Consistently and successfully executes projects of varying complexity with department sponsors
Provides direction in the area of IT operations including the implementation and maintenance of the enterprise-wide administrative and academic computers, systems software, hosted services and wired and wireless networks of the Town and District
Manages business continuity and disaster recovery within the department as well as the recommendation and implementation of new investments within the technology infrastructure
Oversees the entire network and system infrastructure ensuring proper configuration, implementation, maintenance, and monitoring of security firewalls, sites/software, servers, data and file encryption, and internet connections
Works to ensure consistency and maintainability of existing infrastructure environments through the creation, maintenance, and enforcement of well documented standards and procedures for the implementation of technical solutions
Develops annual road maps
Contributes to the annual decision-making process that will produce an IT financial plan, which prioritizes the IT initiatives and incorporates them into the budget process
Assists in the preparation and administration of the department's operating and capital budgets; performs long-range planning for information technology
Develops and implements plans for implementing, maintaining, retiring and replacing systems in accordance with funding
Prepares reports, plans requests for proposals
Prepares cost-benefit analysis of proposed IT changes and initiatives
As directed, works with stakeholders to provide input into IT decisions; provides expertise and input into the IT strategic plan, including annual updates, reviews the annual IT capital plan; and reviews the status of major IT initiatives
Enforces security on all computer and network systems throughout the Town and systems that are hosted in Cloud environments
Develops and implements policies and practices to improve the use of information technology in the Town and District
Reviews policies and practices to evaluate the level of effectiveness and compliance
Reports any possible violations of the Town’s IT Acceptable Use Policy to the CIO and assists in investigations at the direction of the CIO and/or Town Manager
Reviews requests for documents and videos associated with public information requests and subpoenas
Assists in Police investigations where data, access and surveillance information is requested
Oversees system operations such as backups, hot and cold starts, diagnostics and trouble-shooting, hosted disaster recovery systems, installation of hardware, and coordination of hardware and software maintenance with vendors
Builds a culture of collaboration and problem solving
Establishes and maintains a working environment conducive to trust, positive morale, quality, creativity, and teamwork
Performs similar or related work as required, directed or as situation dictates
Qualification
Required
Bachelor's degree in Information Systems or related field
15 years of experience in IT project management and operations
7-10 years of supervisory responsibility within a related field
Experience with ERP software required
Strong conceptual, analytical, triage and problem solving skills
Extensive group process and process improvement skills
Infrastructure skills that include network architecture, data center and server operations and application maintenance
Project management skills to ensure stakeholder identification and engagement, collection and review of business requirements, implementation of technical standards and handoff from development to support
Desktop computer skills that encompass effective use of productivity and collaboration suites (i.e. Office 365), project management, presentation, email, operating systems, browser software and endpoint protection
Ability to establish and maintain effective communication, both written and oral, with all groups of employees, public officials, vendors, citizen groups and committees, and others inside and outside the Town government as required
Ability to evaluate hardware and software options and plan for their future use, including procurement
Ability to work effectively with Town and District policy-makers and managerial employees, including the assessment and resolution of problems and setting of priorities
Ability to facilitate teams and to lead decision-making processes in a collaborative environment
Ability to provide training to employees on a wide variety of computer software and hardware
Ability to effectively manage and supervise personnel and interdepartmental technology committees and work programs
Ability to work with tact and discretion and maintain confidentiality
Preferred
Experience with implementation of complex governmental or non-profit organizations is advantageous but not required
Munis software is a plus
Benefits
Health Insurance
Other Benefits in accordance with the policies of the Arlington Public Schools for benefit-eligible employees
Company
Town of Arlington, MA
The Town of Arlington is located six miles northwest of Boston and is home to over 42,000 residents living in a compact urban community of 5.5 square miles.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Colleen Leger
Director of Health and Human Services
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