Centinela Hospital Medical Center ยท 5 days ago
IT Support Specialist II
US-IL-Des Plaines
Full-time
Onsite
Entry Level
$17.85/hr - $24.92/hr
1+ years expPrime Healthcare is an award-winning health system headquartered in Ontario, California, operating numerous hospitals and outpatient locations. They are seeking an IT Support Specialist II who will provide tier two telephone support for hardware and software applications, assist IT technicians, and maintain computer assets.
Health Care
Responsibilities
Provides telephone support for helpdesk and all associated processes
Provides tier two telephone support for hardware and software applications
Utilizes help desk software to keep an accurate account of all incoming calls
Routes call and notifies technicians of any critical situation requiring immediate attention
Provides assistance to IT technicians and IT analysts
Maintains the proper skills necessary to interface with a variety of users regarding specific problems
Monitor and inventories all computer assets
Maintains on-call calendar and creates technical bridges during outages or scheduled maintenance of IT systems
Travel as needed for hardware deployment and support
Advises the Director/Manager of any issues that may affect the Information Services department
Qualification
Required
Knowledge of EMR system fundamentals
Understanding of network concepts (TCP/IP, MS/NT)
Familiar with internet and WEB browser concepts
High School Diploma required for all new hires starting 4/1/14
Preferred
A+ certification preferred
1-2 years related work experience and customer service experience preferred
Work experience in help desk activities using a help desk software application preferred
Knowledge of Outlook, MS Office and Active Directory preferred
Benefits
Paid time off
A 401K retirement plan
Medical, dental, and vision coverage
Tuition reimbursement
Many more voluntary benefit options
Company
Centinela Hospital Medical Center
Centinela Hospital Medical Center is a 369-bed acute-care hospital providing healthcare services.
1001-5000 employees
H1B Sponsorship
Centinela Hospital Medical Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Rosalba Cambria
Executive Assistant to CEO
Recent News
2025-09-24
Company data provided by crunchbase