University of South Florida Libraries ยท 1 day ago
Client Services Assistant
Tampa, FL
Full-time
Onsite
Entry Level
$18.20/hr - $18.20/hr
2+ years expThe University of South Florida Libraries is seeking a Client Services Assistant for their Student Health and Wellness Center, which is a primary care medical clinic for USF students. The role involves ensuring access to health services for students through various communication channels and assisting with patient registration and scheduling.
Higher Education
Responsibilities
Responsible for patient registration, scheduling, check in/out, and posting self-pay medical charges and payments, while ensuring that confidential patient information (demographics and insurance data) is accurately entered or updated into the current electronic medical records operating system (EMR) while adhering to HIPAA guidelines and current scheduling guidelines. Additional duties include greeting and assisting callers, visitors, and patients. Verifying student eligibility to access SHWC, scanning insurance cards and ID Cards. Efficiently work with other programs utilized by SHWC in order to assist with scheduling effectively or obtaining information to perform daily duties
Process online appointment requests and respond to EMR questions/requests and with patients via phone, emails and EMR while handling incoming calls and walk-ins
Assists SHWC clinical team with registration and scheduling requests. Monitor live chat with clinical staff and process requests in timely manner
Assists SHWC Compliance Office with with registration and scheduling requests for immunizations and lab compliance appointments
Attends meetings, completes special assignments and performs other administrative duties as required to support the mission and function of the unit and SHWC
Performs other duties as assigned
Qualification
Required
This position requires a high school diploma or equivalent, with two years of experience in an office or administrative support position
Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience
Testing may be required to assess competency on word processing software
Preferred
At least 2 years of General Office, Clinical or Call Center environment with one year of experience working with electronic medical records operating system (EMR), Microsoft Outlook, Word, Excel and Teams
Benefits
Medical, dental and life insurance plans
Retirement plan options
Employee and dependent tuition programs
Generous leave
Hundreds of employee perks and discounts
Company
University of South Florida Libraries
The University of South Florida Libraries accelerate learning and knowledge production through distinctive collections, information service innovation, and thought leadership.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase