Pyramid Consulting Group, LLC ยท 2 days ago
Call Center Agent
Dallas, TX
Full-time
Onsite
Entry Level
$52K/yr - $52K/yr
1+ years expPyramid Consulting Group, LLC is seeking a Call Center Agent to join their team onsite in Dallas, TX. The role involves answering customer calls regarding after-sales servicing of luxury watches, managing the return and receipt of watches, and performing various administrative tasks.
ConsultingHuman ResourcesInformation TechnologyStaffing Agency
Hiring Manager
Courtney Lindahl
Responsibilities
Answer incoming telephone calls regarding after-sales servicing of watches
Call customers and jewelers regarding the status of watches for after-sales servicing
Manage watches properly when receiving or returning
Greet customers and visitors properly as they arrive
Perform admin tasks as needed, including scanning, filing, etc
Escalate warranty issues as they arise
Enter data into ERP system
Review estimates with customers
Assist with invoicing
Prepare inspection and packing of watches after invoicing
Take pictures of incoming watches
Maintain switchboard related documents
Ad hoc duties as needed and assigned
Qualification
Required
High school diploma
1+ years of related experience
Strong computer skills and attention to detail
Excellent customer service and communication skills
Ability to type
Ability to follow directions and Standard Operating Procedures
Benefits
Incentive pay
Discretionary bonuses
Comprehensive benefits package
Company
Pyramid Consulting Group, LLC
Driving growth through strategic talent partnerships.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Allyson Goodman
Founder & CEO
Company data provided by crunchbase