GM Financial · 1 day ago
Conversation Designer II
United States
Full-time
Remote
Mid Level
3+ years expGM Financial is committed to innovation and AI-powered transformation, focusing on enhancing customer interactions through advanced technologies. The Conversation Designer II role involves creating engaging experiences for AI-driven chatbots and IVR systems, collaborating with various stakeholders to optimize user interactions and ensure seamless communication.
Finance
Responsibilities
Own and continuously improve the overall chatbot/IVR design and user experience, using a variety of metrics and data-driven insights
Participate across all product phases: discovery, delivery, and iteration
Lead collaborative design reviews with the product team to ensure user-centric solutions
Delivers in a fast-paced, collaborative agile environment
Practices holistic experience design
Gathers a deep understanding of product business requirements, customer behavior, and technical limitations
Present and advocate for user-centered design and effectively articulate design decisions
Qualification
Required
3-5 years of experience designing and writing natural dialog flows for AI, machine learning, or chatbot tools required
High School Diploma or equivalent required
Bachelor's Degree in related field or equivalent work experience required
Preferred
Certification in conversation design or UX design preferred
Understanding and experience with design technologies and platforms such as Voiceflow, IBM Watson, Genesys, etc
Experience in AI, chatbot/IVR strategy, conversation design, and optimization
Knowledge of Natural Language Processing and Prompt Engineering
Familiar with Agile principles and able to work effectively with cross-functional teams
Exceptional UX writing for messaging and voice, with ability to adapt tone and style for conversational interfaces verses traditional marketing
Contact center and/or customer service experience a plus
Bilingual a plus (English & Spanish)
Company
GM Financial
GM Financial is the captive finance company and a wholly-owned subsidiary of General Motors Company.
5001-10000 employees
H1B Sponsorship
GM Financial has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (91)
2023 (86)
2022 (81)
2021 (55)
2020 (50)
Funding
Current Stage
Late StageTotal Funding
unknown2010-09-29Acquired
Leadership Team
Katie DeGraaf
Senior Vice President, OnStar Insurance, Product & Telematics
Ross Reichardt
AVP - OnStar Insurance
Recent News
2025-11-12
2025-11-04
2025-10-10
Company data provided by crunchbase