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Integrity · 1 day ago

Contracting Specialist

Harrisburg, PA

Full-time

Onsite

Entry Level

1+ years exp

Ritter Insurance Marketing, an Integrity company, is an independent marketing organization supporting independent insurance agents in the senior health and life insurance market. The Contracting Specialist I is responsible for processing new contracting paperwork for agents and providing agent support throughout the contracting process.

AdvertisingDigital MarketingInsuranceMarketing

Responsibilities

Assumes responsibility for processing contracting

Save new contracts for processing to the Inbound Licensing Folder

Scrub inbound contracts to ensure each is complete and correct

Verify necessary documentation is included and attached

Verify hierarchy is appointed and works with the upline if additional contracting is needed

Process contracting paperwork with the applicable carrier through the carrier’s portal or preferred method of submission

Follow up on any outstanding issues if applicable regarding the contracting

Assumes responsibility for agent support

Provide customer service to agents via phone, email and in person as necessary

Create Service Requests (SRs) as needed to track and handle agent issues

Communicate with carriers to resolve agent issues

Provide full circle customer service to verify agent issues are properly and thoroughly addressed

Assumes responsibility for various cross-training assignments

Assist with processing New Business applications as necessary

Assist with additional agent support as necessary

Key application information into appropriate carrier website

Assumes responsibility for training new hires, temporary employees, and cross-training current staff as needed

Assumes responsibility for special projects as needed

Assumes responsibility for miscellaneous duties as assigned by manager and team leads

Qualification

Insurance knowledgeCustomer service experienceData entry experienceMicrosoft OfficeTyping skillsCommunication skillsPositive attitude

Required

High School Diploma or equivalent

One-year customer service experience and/or data entry experience

One-year experience with Microsoft Office

Good communication skills, especially over the phone

Good computer and typing skills

Good customer service skills

Ability to operate related computer applications and other business equipment including email, copy machine, scanner, fax machine, and telephone

Positive attitude and ability to work well with others

Preferred

Basic understanding of insurance and agent relationship

Knowledge of New Business operations and procedures

Benefits

Medical/Dental/Vision Insurance

401(k) Retirement Plan

Paid Holidays

PTO

Community Service PTO

FSA/HSA

Life Insurance

Short-Term and Long-Term Disability

Company

Integrity

Integrity is a leader in providing holistic life, health and wealth planning and solutions designed to help Americans prepare for the good days ahead.

Founded in 2006

Dallas, Texas, USA

5001-10000 employees