Ledgent Technology ยท 1 day ago
PMO Consultant - Genesys Cloud
San Diego, CA
Full-time
Hybrid
Mid, Senior Level
$50/hr - $55/hr
5+ years expLedgent Technology is seeking a skilled Project Management Analyst to support a large-scale Contact Center as a Service (CCaaS) implementation. The ideal candidate will have hands-on experience with Genesys Cloud and will be responsible for managing complex project plans and stakeholder communication.
Staffing & Recruiting
Hiring Manager
Katie Cloninger
Responsibilities
Develop and maintain a detailed project plan including timelines, milestones, and dependencies
Track project status and provide regular updates to stakeholders and leadership
Identify risks and issues early; document impacts and drive effective mitigation plans
Partner with internal teams, external vendors, and client stakeholders to ensure on-time delivery
Support scope, timeline, and resource management throughout the implementation
Prepare high-quality presentations and reporting materials using MS PowerPoint
Utilize MS Project or similar tools for scheduling and progress tracking
Ensure adherence to project governance and PMO standards
Qualification
Required
4+ years Genesys Cloud experience (must be recent)
5+ years of experience in the contact center domain
Solid understanding of end-to-end CCaaS implementation cycles
Exposure to Genesys Cloud (hands-on experience preferred)
Strong project management skills including status tracking, risk/issue management, and scope control
Excellent verbal and written communication skills with the ability to interface with clients
Proficiency with MS Project and MS PowerPoint
Ability to work in a fast-paced, collaborative environment
Preferred
PST preferred, possible but unlikely travel to Los Angeles
1-2 year contract (possible extension) - W2 Only
Pay: $50-55/hr (possible flex for the right candidate)
Company
Ledgent Technology
Ledgent Technology, a business line of Roth Staffing Companies, utilizes proven processes and their robust professional network to place qualified technology professionals in contract, contract-to-hire, direct-hire roles and project teams throughout the US.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase