Apply on Employer Site

EquipmentShare · 1 week ago

Warranty Administrator

United States

Full-time

Remote

Entry Level

1+ years exp

EquipmentShare is on a mission to transform the construction industry through innovative technology and support. They are hiring a Warranty Administrator to manage warranty processes, maintain records, and conduct audits, ensuring accuracy and compliance with manufacturer guidelines.

ConstructionFleet ManagementSaaSService IndustrySoftware

Comp. & Benefits

Responsibilities

Maintain records and prepare monthly reports as required or requested

Responsible for performing various warranty audits as well as assisting in work order audits

Maintains accurate library of vendor information as it relates to warranty

Manage the process for short pay and denials reconciliations with the warranty OEM’s

Responsible for maintaining AR aging and communication with individual OEM's

Follow up with OEM’s to keep AR to under 90 days

Maintain an accurate filing system for all service department correspondence documentation, review and distribute vendor warranty information (manuals, letters, etc.) and maintain accurate library of vendor information as it relates to warranty

Maintain records and prepare monthly reports as required or requested

Perform various warranty audits as well as assisting in work order audits

Reviews and distributes vendor warranty information (service, manuals, letters, etc.)

Perform audits and correct any errors in a timely manner

Assist in establishing filing procedures with new OEM’S as well as getting us set up for warranty with new OEM’S

Assist with all month-end processes

Submit claims that are under $5,000 in value

Monitor the service bulletin front box daily to identify new or updated manufacturer bulletins, campaigns, and service actions

Review service bulletins to determine applicability, required repairs, labor operations, and affected equipment populations

Create standardized work order templates based on service bulletin requirements to ensure accuracy, consistency, and compliance with manufacturer guidelines

Proactively open work orders for all affected machines in the system and coordinate with service leadership to ensure timely execution

Track completion status of bulletin-related work orders and maintain documentation for audit and reporting purposes

Other duties as assigned

Qualification

VerbalAttention to detailWritten communicationMathematical computationsExcel proficiencyProblem solvingBasic accounting principlesConstruction equipment knowledge10-Key by touchTeamworkTime management

Required

Strong attention to detail, excellent proofreading and organizational skills

Exceptional verbal and written communications skill, fluent in English

Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication and division quickly and accurately

Great multi-tasking, time management, problem solving and decision making skills

Excellent problem solving skills, basic accounting principles knowledge, research and investigative skills

Excellent teamwork and interpersonal skills

Requires high degree of collaboration with Regional Fleet and Regional Service Managers

Proficient in Excel, Word, 10-Key by touch, Outlook, Smart Sheet, PowerPoint, Type 50 - 60 wpm and 10 Key by touch

Understanding of credits and debits in partnership with the Accounts Payable team is necessary

At least 1 year related experience

Must be able to sit for prolonged periods at a desk and work on a computer