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Predictive Sales AI a Spectrum Communications & Consulting LLC Brand · 4 days ago

Product Experience Coordinator

Boca Raton, FL

Full-time

Hybrid

Entry, Mid Level

Predictive Sales AI is at the forefront of transforming the home services industry with AI-driven software. They are seeking an experienced Product Experience Coordinator who will be responsible for ensuring the successful adoption, usability, and continuous improvement of their platform.

ConsultingInternetInternet of ThingsTelecommunications

Responsibilities

Conduct end-to-end testing for new features pre- and post-release

Provide structured feedback on usability, performance, and adoption potential

Review Inspectlet sessions, heatmaps, and other behavioral data to identify friction points

Translate findings into recommendations for feature enhancements and improved user flows

Track key adoption metrics (e.g., logins, feature engagement, repeat usage)

Develop insights into adoption trends and propose strategies to improve platform stickiness

Establish processes for gathering feedback from customers and internal teams

Evaluate requests and discussions (Basecamp, meetings, calls) to spot recurring themes

Provide the PMO Director with prioritized recommendations aligned to enterprise initiatives

Participate in customer calls and internal meetings to evaluate how the platform is presented

Recommend improvements in messaging, onboarding, and training to boost adoption

Qualification

User ExperienceProduct Analytics ToolsAnalytical MindsetCommunication SkillsDetail-orientedBachelor's DegreeBackground in ProductBackground in OperationsBackground in Business Analysis