TurnPoint · 1 day ago
Senior Azure Cloud Engineer-TurnPoint Technology (Philippines)OverviewKey TechnologiesKey ResponsibilitiesInitial Performance GoalsSummary
United States
Full-time
Remote
Senior LevelTurnPoint is a leading Managed Service Provider (MSP) pioneering innovative technical solutions that transform business operations. They are seeking a Senior Azure Cloud Engineer to drive the successful delivery of advanced technical projects, ensuring smooth project progression and providing top-tier support for diverse clients.
ConsultingInformation TechnologyPrivate CloudSoftware
Responsibilities
Customer Service & Communication
External: - Act as primary liaison between clients and internal technical team
Internal: Utilize effective communication skills to properly inform and apprise the team of issues
Language: Walk clients through the problem-solving process in plain language terms, on their tech level
Ticketing: Ensure proper recording, documentation and closure of all client inquiries using online tools
Client Support
Daily: Conduct review of client monitoring and backups pertaining to tech projects, escalating issues as needed to CTO
Remote: Perform daily technical client work remotely
Efficiency and Timeliness
Efficient Project Management: Work efficiently through your projects and tasks to ensure that deliverables are met in a timely manner, while also allowing for the unexpected without letting it derail other projects
SLAs: Close support issues within Service Level Agreements – keeping us on time and budget
Tech Tools & Skills
Self-Directed Work: Self-assign tech work
Quality: Troubleshoot and deliver accurate tech work
Tools: Effectively utilize online tools: Zendesk, Asana, OneNote and other tools as required
Physical: Ability to move equipment and lift 50 lbs. as required
Self-Directed Work: Self-drive continued learning activities including technical certifications as required
Technical Documentation
Internal: Record and document tech processes into TurnPoint Tech Manual
External: Record and document client environments to maintain current client technical documentation
Self-Directed Documentation: Identify missing documentation, initiate, and complete supplemental documentation where needed
Be an active participant in our standing engineering meeting (3x a week, with varying frequency during busy times)
Assist with new client onboarding (from the potential new client assessment, TurnPoint Security Package, network and computer replacement projects, licensing migration, on-premises to cloud migrations, etc.)
Organize daily activities based on the current projects and goals of the organization
Monitor projects and oversee all projects (even ones you are not directly responsible for) to ensure deliverables and goals are met
Work with senior management to revise plans for the team (including resource allocation)
Ensure that team members have access to the necessary resources (hard and soft resources)
Work with direct managers to ensure expectations and due dates are being met
Improve time efficiency and velocity of task completion across the team
Exemplify and champion superior client communication and service
Emphasize quality, continuous improvement, and high performance
Enact and champion company policies
Balance support ticket threads, task execution, and project work for timely completion
Function as a customer success escalation resource (particularly in the 8AM – 11AM ET window)
Adhere to workflow best practices: attention to detail, thoroughness and follow-through
Mentor and train the tech team, including project management, customer success, best practices, etc
Obtain and maintain technical certifications as required
Other duties as assigned
Qualification
Required
Act as primary liaison between clients and internal technical team
Utilize effective communication skills to properly inform and apprise the team of issues
Walk clients through the problem-solving process in plain language terms, on their tech level
Ensure proper recording, documentation and closure of all client inquiries using online tools
Conduct review of client monitoring and backups pertaining to tech projects, escalating issues as needed to CTO
Perform daily technical client work remotely
Work efficiently through your projects and tasks to ensure that deliverables are met in a timely manner, while also allowing for the unexpected without letting it derail other projects
Close support issues within Service Level Agreements – keeping us on time and budget
Self-assign tech work
Troubleshoot and deliver accurate tech work
Effectively utilize online tools: Zendesk, Asana, OneNote and other tools as required
Ability to move equipment and lift 50 lbs. as required
Self-drive continued learning activities including technical certifications as required
Record and document tech processes into TurnPoint Tech Manual
Record and document client environments to maintain current client technical documentation
Identify missing documentation, initiate, and complete supplemental documentation where needed
Be an active participant in our standing engineering meeting (3x a week, with varying frequency during busy times)
Assist with new client onboarding (from the potential new client assessment, TurnPoint Security Package, network and computer replacement projects, licensing migration, on-premises to cloud migrations, etc.)
Organize daily activities based on the current projects and goals of the organization
Monitor projects and oversee all projects (even ones you are not directly responsible for) to ensure deliverables and goals are met
Work with senior management to revise plans for the team (including resource allocation)
Ensure that team members have access to the necessary resources (hard and soft resources)
Work with direct managers to ensure expectations and due dates are being met
Improve time efficiency and velocity of task completion across the team
Exemplify and champion superior client communication and service
Emphasize quality, continuous improvement, and high performance
Enact and champion company policies
Balance support ticket threads, task execution, and project work for timely completion
Function as a customer success escalation resource (particularly in the 8AM – 11AM ET window)
Adhere to workflow best practices: attention to detail, thoroughness and follow-through
Mentor and train the tech team, including project management, customer success, best practices, etc
Obtain and maintain technical certifications as required
Other duties as assigned
Ability to move equipment and lift 50 lbs. as required
Preferred
Windows 11+
Windows Server 2022+
Apple Operating Systems
Microsoft 365
Microsoft Azure
Microsoft Intune & Autopilot
Microsoft Defender & Sentinel
Microsoft Azure Virtual Desktop
Microsoft Lighthouse & GDAP
Microsoft Fabric
Company
TurnPoint
Our company is a boutique IT consulting firm providing high-level IT consulting, outsourced IT management, and help desk services to small- and medium-sized businesses in the greater Seattle area.
Founded in 2000
11-50 employees
H1B Sponsorship
TurnPoint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2020 (1)
Funding
Current Stage
Early StageLeadership Team
Aaron Marks
Chief Executive Officer
Company data provided by crunchbase