Adyen · 2 days ago
Senior Collections Analyst, Financial Products
Chicago
Full-time
Hybrid
Mid, Senior Level
$85K/yr - $110K/yr
3+ years expAdyen is a global payments platform serving leading companies, and they are seeking a Senior Collections Analyst to join their Credit Risk team in Chicago. The role involves managing collections for a variety of financial products while ensuring compliance with regulatory requirements and collaborating with internal teams to optimize collections strategies.
Financial ServicesFinTechMobile AppsMobile Payments
Responsibilities
Engage directly with merchants in arrears via email and phone to resolve missed payments, explain contractual obligations, and guide them through resolution paths
Monitor portfolio performance, track delinquency rates, and maintain accurate logs of merchant communications and case status
Identify breaches of agreement (e.g. licensing issues, unauthorized business activity) and work with Legal and Credit Risk teams on next steps
Coordinate with internal teams on repayment plans, escalations, and recoveries, ensuring a consistent and compliant approach
Contribute to the design and refinement of collections tooling, automation, and workflows, supporting a scalable operation
Ensure all recovery activities are conducted in accordance with applicable regulatory, legal, and compliance requirements
Qualification
Required
3+ years of experience in collections or financial operations, within a fintech, lender, or payments platform
Experience with a variety of financial products, such as working capital loans, overdrafts, charge cards, or asset financing
Strong communicator who can manage difficult conversations with empathy and professionalism
Highly organized, detail-oriented, and able to manage a portfolio of cases while ensuring timely follow-ups
Understanding of regulatory and compliance requirements in the collections process, and can apply them effectively in day-to-day work
Collaborate well across teams and are comfortable working with Risk, Legal, Product, and Finance
Problem-solving mindset and are always looking to improve processes, automate where possible, and increase efficiency
Minimum of 3 years experience in collections, financial operations, or account recovery, ideally within lending, banking, fintech, or payments
Proven ability to manage a portfolio of overdue accounts, including working capital loans, overdrafts, charge cards, and hardware financing
Experience handling sensitive merchant situations with professionalism and tact, while ensuring contractual obligations are met
Strong understanding of repayment behavior, recovery strategies, and legal considerations around default and breach
Comfortable working with internal stakeholders such as Risk, Legal, Product, and Finance to resolve complex cases
Experience with collections tools, CRM systems and basic reporting tools
Results-driven and goal-oriented: focused on achieving repayment outcomes while maintaining positive merchant relationships
Able to balance empathy and firmness in challenging conversations
Comfortable in a scaling environment, helping to define processes and build for automation
Analytical and organized: can track multiple accounts and follow-ups at once without losing detail
Adaptable to changing priorities, product types, and risk levels
Collaborative team player: low ego, high accountability
Clear, professional communicator, both written and verbal
Able to explain complex terms (e.g. breach of contract, repayment obligations) in a way that merchants understand
Confident handling difficult conversations and resolving disputes constructively
Comfortable engaging with both internal stakeholders and external merchants, sometimes in escalated situations
Able to prioritize across multiple accounts and deadlines, knowing when to escalate
Detail-oriented with strong follow-through on repayment timelines and documentation
Brings a proactive, continuous-improvement mindset to internal processes and workflows
Comfortable contributing to small projects or tooling improvements to help scale collections operations
Preferred
Familiarity with regulatory frameworks in the US related to lending or collections
Familiarity with relevant compliance and regulatory frameworks (e.g. collections and servicing regulations in the US) is preferred but not required
Company
Adyen
Adyen is the financial technology platform of choice that helps businesses achieve their ambitions faster.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$266MKey Investors
ICONIQ CapitalGeneral AtlanticIndex Ventures
2018-06-13IPO
2015-09-30Series Unknown
2014-12-15Series B· $250M
Leadership Team
Pieter van der Does
CEO & co-founder
Tom Adams
Chief Technology Officer
Recent News
Digital Commerce 360
2026-01-08
2026-01-07
Company data provided by crunchbase