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Lawn Doctor · 1 day ago

Account Manager

Alexander, AR

Full-time

Onsite

Entry, Mid Level

Lawn Doctor of W. Little Rock is a trusted leader in lawn care and pest control services in central Arkansas. They are seeking an Account Manager to manage a portfolio of customers, grow accounts through excellent communication, and support retention efforts.

Health CareHome and GardenHome ServicesService Industry

Comp. & Benefits

Responsibilities

Serve as the primary point of contact for assigned accounts (phone, email, text)

Resolve concerns quickly and professionally, coordinating with operations/technicians

Proactively follow up after services, address questions, and reinforce value

Support retention efforts (renewals, holds, save offers, and service calls)

Recommend the best programs for each property: lawn fertilization & weed control, Tree & Shrub, and Pest services

Make outbound calls/texts for upsells, renewals, and seasonal campaigns

Identify cross-sell opportunities and explain program benefits clearly

Meet weekly/monthly sales and retention goals and track results

Maintain accurate notes and customer details in our CRM

Schedule and coordinate services with the office and field team

Process payments, update billing preferences, and assist with installment options

Document conversations, outcomes, and next steps

Qualification

Tech-savvyAccount managementSales experienceBusiness degreeLawn care knowledgeCommunication skillsRelationship-buildingGoal-orientedOrganizational skills