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Headlight · 1 day ago

Intake Specialist

Salt Lake City, Utah

Full-time

Hybrid

New Grad, Entry Level

$20/hr - $21/hr

Headlight is a company transforming mental healthcare, focusing on improving access and delivery of care. The Intake Specialist will assist potential clients in understanding Headlight's services and ensure they are matched with the appropriate clinician for their mental health needs.

Health CareMental HealthPersonal HealthWellness

Growth Opportunities

Responsibilities

This role works primarily over the phones. Intake specialists routinely make over 200 dials per day to support and schedule new client referrals with a Headlight Mental Health Clinician

As the initial point of contact for those in need, be an active listener with a high level of empathy

Assist in coordinating the admissions process including the initial phone call, collecting insurance and payment information and scheduling first appointment

Facilitate the introduction of Headlight outpatient mental healthcare services

Explain the different care programs at Headlight; talk therapy, medication managements, care coordination

Using Headlights matching software, connect clients with appropriate Headlight clinicians based on specific needs and preferences

Navigate several technology platforms including our EHR, while maintaining a calming demeanor for clients

Adhere to all organizational policies and procedures, ensuring a high standard of care and legal compliance

Qualification

Verbal communicationInterpersonal skillsOrganizational skillsAnalytical skillsTime managementProfessionalismSpanish languageProblem-solvingNegotiation skillsConflict resolutionAttention to detail

Required

Excellent verbal and written communication skills

Excellent interpersonal, negotiation, and conflict resolution skills

Excellent organizational skills and attention to detail

Excellent time management skills with a proven ability to meet deadlines

Strong analytical and problem-solving skills

Ability to act with integrity, professionalism, and confidentiality

Preferred

Spanish language skills

Benefits

Medical, Dental and Vision on the first of the month after employment (based on FT hours)

Paid Vacation, Sick, and Holiday time

Employee Assistance Program (EAP) provides confidential counseling services, resources, and support to help you navigate personal or professional challenges.

401(k) plan with company contribution

Hybrid work schedule

Opportunity to work in a cutting-edge healthcare technology environment

Professional development opportunities and training

Collaborative and supportive work culture

Impactful role contributing to the enhancement of patient care and healthcare processes