loanDepot · 2 days ago
Principal, Servicing Strategic Initiatives
United States
Full-time
Remote
Senior Level, Lead/Staff
$146K/yr - $256K/yr
15+ years exploanDepot is a digital commerce company committed to serving its customers throughout the home ownership journey. The Principal, Servicing Strategic Initiatives will be responsible for the strategic design, implementation, and ongoing management of the global offshoring and business process outsourcing model for mortgage servicing operations.
BankingFinanceFinancial ServicesMortgageReal Estate
Responsibilities
Leads the end-to-end strategy, design, implementation, and ongoing governance of a comprehensive offshore servicing model
Provides strategic direction and management oversight for all outsourced mortgage servicing functions
Identifies and evaluates offshore partners, ensuring alignment with organizational goals, service-level expectations, and regulatory requirements
Serves as primary liaison for third-party partners, managing contractual agreements, and negotiating terms, and ensuring all Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met or exceeded
Develops and enforces a robust governance framework to ensure all global operations adhere to federal, state, and investor regulations, guidelines, and internal policy. Partners with internal key partners, such as internal audit, risk and compliance teams as needed
Establishes performance metrics, workflows, controls, and quality assurance programs to support offshore operations
Drives servicing operational excellence through process optimization, automation, and best-practice adoption
Develops project roadmaps, scope, milestones, and communication plans to ensure timely and successful execution
Collaborates with senior leaders across Servicing, IT, Finance, Legal, Vendor Management, and Risk & Compliance to support cross-functional initiatives
Tracks project performance, manage budgets, and deliver updates to Servicing leadership. Serves as strategic advisor to Servicing leadership, offering insight to Servicing trends, operational risks, and optimization opportunities
Qualification
Required
Bachelor's Degree required in Business Administration, Finance, or a related field is required, and/or a minimum of twelve (15) + years' experience working in with progressive leadership experience in the mortgage servicing industry
Strong expertise in multiple servicing functions (customer service, escrow, investor reporting, default, etc.). Deep, in-depth understanding of mortgage loan servicing processes, risk management, agency/investor guidelines, and the full regulatory landscape required
Proven experience developing or managing offshore or nearshore operational models required
Prior experience in leading large-scale transformation initiatives or complex projects required
Ability to travel internationally as needed up to 15% required for vendor and site visits
Preferred
Strong analytical skills with expertise in data analysis tools and mortgage servicing platforms (e.g., MSP)
Prior project management experience: PMP or similar certification
Benefits
Aggressive compensation package based on experience and skill set.
Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
Extensive internal growth and professional development opportunities including tuition reimbursement.
Comprehensive benefits package including Medical/Dental/Vision.
Wellness program to support both mental and physical health.
Generous paid time off for both exempt and non-exempt positions.
Company
loanDepot
loanDepot is an independent retail mortgage lender that provides residential loans, refinance loans, and personal loan products nationwide.
1001-5000 employees
H1B Sponsorship
loanDepot has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (7)
2023 (20)
2022 (49)
2021 (39)
2020 (23)
Funding
Current Stage
Public CompanyTotal Funding
$831.95MKey Investors
Parthenon Capital Partners
2025-08-19Post Ipo Debt· $150M
2025-06-02Post Ipo Debt· $200M
2024-09-30Post Ipo Debt· $300M
Leadership Team
David Smith
VP of National VA Lending
Jeffrey Wilkish
Regional Vice President
Recent News
2026-01-07
2025-11-08
2025-11-07
Company data provided by crunchbase