Apply on Employer Site

TA Instruments · 1 day ago

Principal Analyst (SAP) – Customer Service/Service Management

01757

Full-time

Onsite

Senior Level, Lead/Staff

$105K/yr - $175K/yr

8+ years exp

Waters Corporation is a global leader in analytical instruments and software, seeking a strategic and technically adept Principal Analyst (SAP) to lead the design, implementation, and optimization of SAP S/4HANA Customer Service processes. This role involves partnering with business leaders and IT teams to define architecture strategies that ensure seamless integration and scalability during M&A transitions.

ElectronicsManufacturing

Responsibilities

Define end-to-end process for Customer Service aligned with business objectives

Provide technical leadership during fit-gap analysis, system testing, and cutover planning

Ensure integration with SAP modules (FI/CO, MM, PP) and external systems

Develop strategies for data migration, master data harmonization, and process alignment

Guarantee scalability, security, and performance of integrated solutions

Design and validate integration of touchpoints between core ERP and boundary systems

Support configuration and data flow mapping across systems

Collaborate with data governance teams to ensure data quality and compliance

Partner with business process owners and IT leads to gathering requirements and validating solutions

Define cutover strategies, including ramp-down, cutover window, and ramp-up plans

Facilitate technical workshops and design reviews with stakeholders

Qualification

SAP S/4HANACustomer Service processesIntegration with SAP modulesData migration strategiesCollaboration with stakeholdersBachelor’s degreeTechnical leadership

Required

8+ years of experience in SAP Customer Service (CS) solution design and implementation

Strong knowledge of Customer Service processes: Equipment, Functional Location, Service Contract Management, Service Orders, Pricing, Billing, and Revenue Recognition

Deep expertise in SAP S/4HANA modules (Sales & Distribution, Customer Service Management) and related applications

Integration experience with FI/CO, MM, and PP

Bachelor's degree in computer science, Information Systems, or related field