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Amaris Consulting · 1 day ago

SAP Business Support

New York, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

Amaris Consulting is seeking an SAP SD Retail Functional Support / SME to provide hands-on, business-facing support in a complex retail systems environment. The role focuses on ensuring stable day-to-day operations while supporting enhancements across the order-to-cash lifecycle in close collaboration with commercial teams.

Information Technology & Services

Responsibilities

Provide daily functional support for SAP SD Retail, ensuring reliable business operations

Act as a trusted SME for stakeholders across Operations, Customer Service, Pricing, and Merchandising

Collect, analyze, and document business requirements, incidents, and change requests

Support functional, integration, and UAT testing activities

Monitor, analyze, and resolve iDOC issues within the SD domain

Support and troubleshoot integrations between SAP SD, POS, and WMS

Contribute to continuous process improvements within the SD scope

Qualification

SAP SD RetailIDOC expertiseIntegration knowledgeFunctional profileFashionRetail experienceSAP integrationExposure to Oracle XStoreFluent in English

Required

SAP SD Retail: 2+ years in a retail environment, including Master Data, Sales, Distribution, and Billing/Invoicing

iDOC expertise (must-have): Strong hands-on experience in SD iDOC monitoring, triage, and resolution; operational from day one

Integration knowledge: Solid understanding of SAP SD integration with POS and WMS

Functional profile: Business-facing SAP SD support role; no programming required, but strong end-to-end understanding of order and logistics data flows

Operating model: Comfortable working independently and within cross-functional stakeholder groups

Language: Fluent in English; Italian is a plus

Time zone: Ability to work Eastern Time (NYC hours)

Preferred

Fashion or retail industry experience

Knowledge of SAP integration points with MM and FI

Exposure to Oracle XStore POS

Based in the NYC area (not required)

Experience working in national or international projects or structured IT environments

Benefits

An international community bringing together more than 110 different nationalities

An environment where trust is central: 70% of our leaders started their careers at the entry level

A strong training system with our internal Academy and more than 250 modules available

A dynamic work environment that frequently comes together for internal events (afterworks, team buildings, etc.)

Amaris Consulting promotes equal opportunities. We are committed to bringing together people from diverse backgrounds and creating an inclusive work environment.