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Insurance Office of America · 1 day ago

Senior Account Manager- Commercial Insurance (Remote)

United States

Full-time

Remote

Senior Level

$80K/yr - $105K/yr

5+ years exp

Insurance Office of America is a leading provider in the insurance industry, and they are seeking a Senior Account Manager to manage an assigned book of business. The role involves ensuring account retention, supporting new business, and coordinating customer service activities while resolving complex issues.

Insurance

Responsibilities

Maintain a high degree of technical competence and industry expertise

Direct daily activities and workflow of the account management team

Handle customer service requests, policy administration, billing, claims, and coverage analysis

Manage policy expirations and renewals

Conduct client research, prepare submissions, negotiate coverages, and present proposals

Monitor reports and take action on delinquent accounts, collecting outstanding balances

Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness

Monitor and maintain activity/suspense to ensure timely completion

Maintain frequent, transparent communication with the account team regarding workload status and any issues

Deliver excellent service, proactively anticipate needs, and respond quickly to service requests

Stay updated on company policies and procedures

Seek and adopt best practices to improve individual and team performance

Demonstrate integrity and leadership

Qualification

Account management experienceInsurance brokerage knowledgeActive licensingAnalytical skillsCustomer service skillsMS Office proficiencyMultitasking skillsCommunication skillsOrganizational skills