American Textile Maintenance · 1 day ago
Route Service Representative - Republic LA
Los Angeles, CA 90007, USA
Full-time
Onsite
Entry Level
$23/hr - $26/hr
1+ years expAmerican Textile Maintenance is a family-owned textile rental service organization serving the hospitality and restaurant industries in Southern California for 80 years. The Route Service Representative is responsible for providing customer service, driving standard trucks, and ensuring effective communication and service delivery to customers while participating in the overall development of the Customer Service Team.
Health CareHospitalityLogisticsRestaurantsTextiles
Responsibilities
The Route Sales position is primarily responsible for customer service as a Route Service Representatives of ATM (Republic), a textile rental service organization focused on hospitality, food & beverage and healthcare related offices and clinics
Utility driver will be driving standard trucks
Continuous training and accountability of the respective route are the key result areas for success
Other responsibilities include resolving issues with customers, offering new product and services promotions, service methods development, assuring effective customer service is provided and participate in the overall development of the Customer Service Team
Works directly with the supervision of the Service Team Leaders and the Customer Service Manager
Understand the products, processes, and capabilities of ATM
Continuous training programs for all service team members in the following areas:
Communicate efficiently with all pertinent departments
Be a good listener to the customer and work team
Flexible to the ever-changing market climate
Understand new products, pricing strategies, and other processes when appropriate
Maintains and reviews service effectiveness records
Assures that good housekeeping practices are maintained in service office area and vehicles
Works with other Team Members to solve mutual problems
Keep updated Route Notes (Route Notes should be updated every couple of months)
Renew all accounts where agreements are expired (If applicable)
Look for opportunities to grow routes (internally & externally)
Understand and know how to operate vehicle, hand-held device, hand-truck, and other tools for work day
Understand and know how to write an Addendum to Service correctly/Pink Form/Agreement and any other pertaining paperwork to take care of the route
Responsible and Respectable behaviors to customer and service team since you are a reflection of ATM
Maintain good housekeeping practices in company vehicles and work area
Maintain good appearance. For example, grooming habits. Clean shaven or neat facial hair, hats should be worn correctly, black shoes, black socks, and shirts tucked in etc
Work well with others and have a Teamwork approach
Maintain a good standing driving record
Maintain a learning desire on a daily basis
Must be able to problem solve while at accounts
Qualification
Required
Understand the products, processes, and capabilities of ATM
Continuous training programs for all service team members in the following areas:
Communicate efficiently with all pertinent departments
Be a good listener to the customer and work team
Flexible to the ever-changing market climate
Understand new products, pricing strategies, and other processes when appropriate
Maintains and reviews service effectiveness records
Assures that good housekeeping practices are maintained in service office area and vehicles
Works with other Team Members to solve mutual problems
Keep updated Route Notes (Route Notes should be updated every couple of months)
Renew all accounts where agreements are expired (If applicable)
Look for opportunities to grow routes (internally & externally)
Understand and know how to operate vehicle, hand-held device, hand-truck, and other tools for work day
Understand and know how to write an Addendum to Service correctly/Pink Form/Agreement and any other pertaining paperwork to take care of the route
Responsible and Respectable behaviors to customer and service team since you are a reflection of ATM
Maintain good housekeeping practices in company vehicles and work area
Maintain good appearance. For example, grooming habits. Clean shaven or neat facial hair, hats should be worn correctly, black shoes, black socks, and shirts tucked in etc
Work well with others and have a Teamwork approach
Maintain a good standing driving record
Maintain a learning desire on a daily basis
Must be able to problem solve while at accounts
Driver's License
Preferred
High school diploma or equivalent
Sales: 1 year
Driving Experience: 5 years
Customer service: 1 year
Benefits
401(k)
Dental insurance
Health insurance
Life insurance
Paid training
Referral program
Retirement plan
Vision insurance
Company
American Textile Maintenance
American Textile Maintenance is the parent company Republic Master Chefs and Medico Professional Linen Service.
501-1000 employees
Funding
Current Stage
Late StageRecent News
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