Datadog · 2 weeks ago
Federal Support Engineer 3 - Denver
Denver, CO
Full-time
Hybrid
Mid, Senior Level
$92K/yr - $122K/yr
5+ years expDatadog is a global SaaS business on a mission to enable digital transformation and infrastructure monitoring. The Federal Support Engineer 3 will engage with customers to resolve technical support requests, educate clients on the platform, and lead complex demos while providing mentorship to junior team members.
AnalyticsCloud ComputingCloud Data ServicesCloud InfrastructureData ManagementDevOpsProductivity ToolsSaaS
Responsibilities
Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
Reproduce technical issues and dive into Datadog’s 400+ integrations
Handle urgent escalation cases that may result in customer-facing troubleshooting calls, and internal or external incident management
Autonomously troubleshoot complex and/or high-priority customer issues without guidance
Become a subject matter expert in many Datadog product areas
Drive product conversations based on needs and problems learned during client interactions
Lead high-complexity demos regarding specific and advanced use cases
Provide mentorship to junior members of the team and serve as their escalation partner
Work from a Datadog office 3 - 5 days per week
Qualification
Required
Previous experience supporting clients in the public sector
Experienced in multi-channel technical support at a SaaS company (5+ years of related experience)
Experienced with APIs, REST calls and an understanding of Network terminologies
Familiar with one or more Cloud technologies
An exceptional written and verbal communicator, with experience communicating complex technical issues to both technical and non-technical audiences
A strong mentor to your technical peers
A critical thinker who defaults to a client-centric approach
Self-motivated, detail-attentive, and able to continuously learn
A tinkerer with programming experience and a mid to advance knowledge of Linux
Able to work an on-call rotating schedule that requires weekend availability
Benefits
Best-in-breed onboarding
Generous global benefits
Intra-departmental mentor and buddy program for in-house networking
New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
Continuous professional development, product training, and career pathing
An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Healthcare
Dental
Parental planning
Mental health benefits
A 401(k) plan and match
Paid time off
Fitness reimbursements
A discounted employee stock purchase plan
Company
Datadog
Datadog is an observability and security platform that offers infrastructure, applications, software development, and monitoring services.
1001-5000 employees
H1B Sponsorship
Datadog has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (123)
2024 (66)
2023 (45)
2022 (53)
2021 (31)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$1.02BKey Investors
ICONIQ GrowthIndex VenturesOpenView
2024-12-09Post Ipo Debt· $870M
2020-05-28Post Ipo Debt
2019-09-19IPO
Leadership Team
Olivier Pomel
Co-founder, CEO
Alexis Le-Quoc
Co-founder & CTO
Recent News
2026-01-22
Benzinga.com
2026-01-21
Company data provided by crunchbase