FirstService Residential · 3 days ago
Assistant General Manager / Director of Operations
Banning, CA
Full-time
Onsite
Lead/Staff, Director/Executive
$105K/yr - $145K/yr
5+ years expFirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. The Assistant General Manager / Director of Operations serves as the executive partner to the General Manager, overseeing daily operations and ensuring high-quality service delivery within the community.
Property ManagementReal Estate
Responsibilities
Leadership and Administration
Assist the General Manager in the execution of Board policies, directives, and community objectives in accordance with the management contract
Support the General Manager in all aspects of operational planning, personnel supervision, and performance management for on-site staff and service contractors
Provide leadership and oversight for maintenance, landscaping, safety, and operations, ensuring consistent adherence to community standards and regulatory requirements
Act as the on-site management representative at Board and committee meetings in the General Manager’s absence
Operations and Maintenance Oversight
Direct and supervise all common area maintenance, repair, and refurbishment of community assets, including buildings, landscaping, waterscapes, and hardscapes
Manage and oversee large-scale capital improvement and construction projects as assigned
Develop and implement preventive maintenance programs for all common area facilities and infrastructure
Oversee vendor and contractor performance across all service areas including landscape, HVAC, janitorial, asphalt, roofing, and waterscape maintenance
Prepare and review specifications for maintenance and security contracts; conduct bid evaluations, negotiate terms, and administer ongoing vendor agreements
Ensure timely completion of work orders, inspections, and safety audits; follow up on maintenance concerns to resolution
Sub-Association and Facility Oversight
As directed, manage operations for sub-associations within the community, acting as their primary community manager
Periodically inspect all community facilities—including clubhouse, golf course, and recreational amenities—to ensure cleanliness, functionality, and visual appeal
Recommend facility improvements, capital replacements, and operational efficiencies to the General Manager
Financial and Budgetary Management
Assist in the development, monitoring, and administration of annual operating and reserve budgets for maintenance, landscaping, and Sub-Associations
Review and approve vendor invoices for accuracy and proper budget allocation
Analyze financial reports and recommend corrective measures to ensure adherence to budgetary goals
Support the General Manager in preparing and presenting financial summaries and recommendations to the Board of Directors
Community Relations and Compliance
Serve as liaison between residents, committees, and the management team, ensuring professional resolution of homeowner concerns and compliance with governing documents
Provide staff and committee support for the Maintenance & Landscape, RV Storage, and Safety & Security Advisory Committees
Oversee gate access systems, RV lot management, and incident documentation
Enforce compliance with safety regulations; lead safety inspections, meetings, and training sessions in coordination with Human Resources and risk management staff
Practice and adhere to FirstService Residential Global Service Standards
Conduct business at all times with the highest standards of personal, professional and ethical conduct
Participate in professional development and training programs to enhance leadership and operational skills
Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies
May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines
Ensure all safety precautions are followed while performing the work
Follow all policies and Standard Operating Procedures as instructed by Management
Perform any range of special projects, tasks and other related duties as assigned
Qualification
Required
Bachelor's degree in Business Administration, Property Management, Facilities Management, or related field; or equivalent professional experience
Minimum five (5) years of progressively responsible management experience in large-scale community operations, hospitality, or property management
Must be a creative problem solver
Proficient in English
Proven experience in supervising staff, managing vendors, and overseeing maintenance and capital improvement programs
Strong knowledge of budget development, financial analysis, and contract administration
Familiarity with HOA governing documents (CC&Rs, bylaws, policies) and community management principles
Excellent leadership, communication, and interpersonal skills with the ability to interact effectively with residents, staff, and public officials
Strong organizational and analytical skills with a results-driven approach
Proficiency in modern office software, project management tools, and maintenance tracking systems
Ability to read architectural plans and construction drawings
Must be available for 24-hour emergency and weekend on-call response
Preferred
Minimum two (2) years of direct Homeowners Association management experience preferred
CCAM and/or CMCA certification preferred
MBA preferred
Active CPA license is desired
Benefits
Medical, dental, and vision plans (full time and part time 30+ hours)
Part time 20+ hours qualify for dental and vision
401K match
Time off including vacation, sick, and company paid holidays
Pet insurance available
Tuition reimbursement
Legal services
Free emotional wellbeing and daily life assistance support for all associates
Domestic partner coverage
Health savings account
Flexible spending account
Company
FirstService Residential
FirstService Residential is a real estate company that provides property management services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
A
Amy Sanchez
President, Central & North Florida Markets
Katie Halfhill
Director of Business Development
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