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C2Q Health Solutions · 1 day ago

SHARED SERVICES DATA QUALITY ANALYST – PR

NY Bronx / Olinville Avenue

Full-time

Onsite

Entry Level

$34K/yr - $40K/yr

1+ years exp

C2Q Health Solutions is seeking a Shared Services Data Quality Analyst to perform quality audits and reviews of data submitted by the IDT teams in Care Compass. The role involves maintaining accurate records, coordinating appointments, and ensuring compliance with quality standards in data management.

Management Consulting

Responsibilities

Maintain accurate records, timely appointments, and ensure proper documentation is collected and processed

Complete Quality validation calls to participants, providers, and home care agencies to confirm that all services requested were received

Capture and modify any data missing by the PACE staff who submitted the original request and communicate to all parties' key updates to ensure that deliverables are achieved for the participant

Complete assessment and coordination notes into Care Compass EMR database related to participant home care services received, supplies delivered, nursing duty sheets, and other data management as necessary

Coordinate and schedule appointments for PACE participants with internal and external providers, ensuring timely access to care. Communicate effectively with participants, caregivers, and providers to confirm, modify, or reschedule appointments as needed

Maintain accurate records of all scheduled appointments in the system, ensuring compliance with regulatory and organizational timelines. Monitor upcoming appointments and follow up to ensure they occur as planned, addressing any barriers to attendance

Manage and prepare confidential information, such as patient services and data summaries, quality assurance reports, root cause analysis, the financial impact of errors, etc. and use any/all sources of information (i.e. Staff documentation errors, missing information in Care Compass, validation calls, grievances, etc.)

Provides analysis reports of data information to management and prepares recommendations for review and/or changes to ensure higher quality standards of deliverables are met

Inspects participant’s requests submitted by IDT and site-associated Care Delivery department to ensure deliverables are received, customer satisfaction, and data information is entered correctly and timely

Post-inspection: conduct an evaluation and assessment of patterns, frequency, and summary of errors and/or gaps in goods, services, equipment, etc. Determine if errors are outliers or systemic issues and conduct root cause analysis

Responsible for data entry and updating daily service-related information required for the service coordination team care planning for consistent and reliable delivery of all goods and services to participants

Responsible for updating all Care Compass demographic updates including phone number, address, and interdisciplinary staff assignments

Manages escalated issues, disputes, and replacement requests as assigned on the worklist

Provides general administrative oversight support as needed

Maintains departmental quality and productivity goals

Adheres to all applicable compliance requirements and the Code of Conduct

Qualification

Data Quality AuditingCare Compass EMRBilingual etc.Bilingual SpanishMicrosoft Office SuiteCustomer ServiceMeet DeadlinesCommunicationOrganizational SkillsAttention to DetailWork Independently