Trapeze Group · 1 day ago
Implementation Specialist
United States
Full-time
Hybrid
Mid Level
$80K/yr - $100K/yr
3+ years expTrapeze Software Inc, part of Modaxo’s transit portfolio, designs and deploys advanced technologies for public transportation agencies. They are seeking an Implementation Specialist to implement their OPS software solution, ensuring high-quality delivery and customer satisfaction through business analysis, requirements gathering, and training.
Public TransportationRailroadTransportation
Hiring Manager
Sunil B.
Responsibilities
Working closely with the Customer, Project Manager and the Professional Services team to ensure that our solution is delivered and operational in the most efficient and effective manner possible
Analyze and document in detail a customer's business requirements and understand their business processes
Develop strong relationships with your clients and establish credibility and trust quickly
Confidently communicate about the Software and the Project status to internal and external stakeholders
Interpreting union contracts and understanding how a customers business rules will be addressed through different software configurations
Work under minimal supervision and deal with multiple projects effectively and efficiently, meeting stringent timelines and changing priorities
Using your strong leadership skills and the ability to think analytically and strategically to resolve problems
Create training content and deliver training to the customers end users or subject matter experts
Support customer testing activities; log and track customer issues and ensure they are resolved in a timely manner
Always looking for ways to make things better, faster and more streamlined – both for customers and internally
Supporting the building and continuous improvement of implementation templates and project artifacts that are critical to the OPS Implementation Team
Qualification
Required
3 to 5 years of direct customer facing experience in a technical software support role
Ability to travel up to 75% within North America
Experience working with MS SQL and Oracle databases as well as writing queries to extract data
Superior Troubleshooting and problem solving skills
Excellent consulting and business analysis skills
Strong Software configuration skills with an ability to work with system logging to identify problems
Prior experience implementing/testing configurable software solutions
Superior command of written English with a demonstrated ability to produce quality documentation
Excellent communication and active listening skills
Understanding of all Windows Platforms including Windows 7, Windows 10
Experience with web based service architecture
Preferred
Bachelors Degree or Diploma relevant to the information technology industry is preferred
Previous experience/knowledge of the transit industry
Benefits
Employee Stock Purchase Plan (15% match on contributions)
Company Bonus Plan
Referral Bonus Program
Discounts for home/auto insurance
Option to work remotely, return to the office, or some combination of in office and remote work as it fits your lifestyle
Choose working hours that work best for you within the core business hours
Tuition Reimbursement: A commitment to continuous improvement and employee development through our Professional Development Program. Tuition fees and books reimbursed at a 100%. (Some restrictions may apply)
Computer Purchase Plan: upgrade your personal equipment at home with financial support from Trapeze as part of our computer purchase plan
Some of the exciting things to look forward to including regular social events, complimentary drinks, team building events, munch and mingles, and a new and modern office space
Company
Trapeze Group
Trapeze Group is a software company that assists in fostering operational excellence and achieving goals for riders and safety.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase