This job has closed.

FirstService Residential · 1 day ago

Community Association Manager

Bethesda, MD

Full-time

Onsite

Senior Level

$95K/yr - $100K/yr

7+ years exp

FirstService Residential is a company that provides management services for community associations. The Community Association Manager will oversee the operations of the community, ensuring compliance with legal requirements and enhancing communication with the Board of Directors and homeowners.

Property ManagementReal Estate

Responsibilities

Provide leadership and direction in the development of short-term and long-range plans. Develop recommendations for goals and action plans to achieve Board objectives. Lead annual goal setting

Review organization structure, job descriptions, and functions. Make recommendations to the Board as to any potential changes

Partner with public, private and volunteer organizations to provide community services when necessary

Support the activities of the various Board sub-committees

Knowledge of all Community Governing documents. Provide recommendations on revisions

Continual process of seamless connection between the Board of Directors and committees

Provide community leadership and guidance to ensure that the needs or desires of the homeowners are being addressed

In partnership with the Board, create, or cause to be created, and implement the annual working budget, subject to approval by the Board of Directors

Monitor and report on the monthly financial position of the association

Provide leadership to each meeting involving the Board of Directors in terms of agenda support and written and oral reports. Summarize the priorities of each meeting with appropriate follow-up

Recruit, hire, train and supervise all community staff in accordance with the documented management plan, if applicable

Work closely with local emergency organizations to maintain established emergency and community evacuation plans as appropriate

As appropriate, confer with other departments, divisions and outside agencies, including community groups and organizations. Identify, develop and implement programs to meet community needs

Assess and monitor community needs: identify opportunities for improving service delivery methods and procedures and developing new programs. Implement programs or improvements

Attend and participate in professional group meetings. Stay abreast of new trends and innovations in the fields of community management and community programming

On-site visibility throughout the common areas and facilities

Understanding of all agreements for corporate implementation

Ensure adherence to master calendar, maintenance calendar, association budgets and subsidy program

Review corporation policies on an ongoing basis to ensure compliance with civil code, declaration and other requirements of governing institutions

Perform building inspections of interior and exterior of property and prepare action plan for opportunities

Shall at all times ensure due diligence for the protection of client’s funds, property and assets against all reasonably foreseeable contingencies or losses

Regular attendance and punctuality

Qualification

Community ManagementProperty OperationsFinancial PlanningBuilding ManagementCPM CertificationStaff ManagementCommunication SkillsLeadership SkillsProblem Solving

Required

Bachelor's degree in business or related field from an accredited college or university, and three years' experience in Property Operations, Hospitality or Construction; or equivalent combination of education and experience. Must have any state specific certifications and licenses or they are preferable to not required by the state

A minimum of seven years of successful community management experience or equivalent professional experience in a related field, with at least 4 of those years responsible for a staff with a variety of expertise, background and job assignments

Management experience in a small or medium-sized organization including responsibility for more than one functional department or division preferred

Understanding of physical building management, Condominium law, financial planning and law affecting property management

Valid Driver's License and State Mandated Vehicle Insurance

Commitment to obtain CPM, PCAM, ARM or AMS designations or equivalent

Regular attendance and punctuality

Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary

Must be able to sit and stand for extended periods of time

Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business

Must have finger dexterity for typing/using a keyboard

Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas

Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates

Capable of working extended hours, to include evenings, weekends and holidays as necessary

This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting

Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills

Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns

Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties