Support Technician I jobs in United States
cer-icon
Apply on Employer Site
company-logo

Propio Language Services · 2 days ago

Support Technician I

positionOverland Park, KS
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Propio Language Services is a provider of high-quality interpretation, translation, and localization services. They are seeking a highly motivated Support Technician I to join their IT team, responsible for providing technical support to external customers and ensuring timely resolution of incidents and requests.

ConsultingEducationInformation Technology

Responsibilities

Troubleshoot hardware and software issue, ensuring timely resolution
Provide technical support to customers via phone, tickets, and email
Document and track issues using our ticketing system, and escalating when necessary
Assist in configuring and troubleshooting computer systems and applications
Maintain accurate user accounts and permissions
Collaborate with other members of the IT team to ensure that customers receive the highest level of service

Qualification

IT support experienceAzure M365AWSIT Service ManagementTroubleshooting skillsCustomer service skillsMicrosoft WindowsMicrosoft OfficeDesktop hardwareEagerness to learnTeamwork

Required

1+ years of experience in IT support, with a focus on external customer support
Strong customer service skills
Basic understanding of computer systems, networks, and software applications
Strong problem-solving skills and ability to troubleshoot and think logically
Experience with Microsoft Windows and Office, as well as experience with desktop hardware
Ability to work independently and as part of a team, an eagerness to learn and adapt in a fast-paced environment

Preferred

High school diploma or equivalent OR Associate/Bachelors degree in IT or a related field preferred
Familiarity with IT Service Management ticketing systems
Experience with Azure M365 and AWS preferred but not required

Company

Propio Language Services

twittertwittertwitter
company-logo
Propio Language Services is a translation company that provides interpretation services.
dateFounded in 1998
location
Overland Park, Kansas, USA
people-size201-500 employees
web-link
http://propio-ls.com

Funding

Current Stage
Growth Stage
Total Funding
$29.15M
2021-06-11Series Unknown· $29.15M

Leadership Team

leader-logo
Marco Assis
Chief Executive Officer
linkedin
leader-logo
Brian Singer
CIO / CTO
linkedin

Recent News

Seattle TechFlash
CyraCom to lay off 500 Arizona workers, close Tucson offices
2025-09-12
Seattle TechFlash
Language services company to cut over 100 Tampa jobs after merger
2025-09-09
Rochester Business Journal
Monroe County expands language access at facilities
2025-07-23
Company data provided by crunchbase