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Addus HomeCare · 1 day ago

QA Specialist (Home Care Supervisory visits)

Silver City, NM

Full-time

Onsite

Mid Level

3+ years exp

Addus HomeCare is dedicated to helping older adults and individuals with disabilities live safely and independently at home. The QA Specialist will conduct in-home visits to monitor the quality of services provided by Home Care Aides and ensure that care plans meet client needs.

Hospital & Health Care

Responsibilities

Monitors client’s condition and performance of duties by Home Care Aides

Maintains all company and Department on Aging rules, regulations, and standards

Conducts home visits to new clients to welcome and review the Welcome Packet

Observes and evaluates Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed

Prepares and completes accurate evaluation reports and case notes as needed

Maintains schedules to assure timely completion of all assigned home visits

Attends weekly branch meetings

Maintains a high degree of confidentiality at all times due to access to sensitive information

Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department

Follows all Medicare, Medicaid, and HIPAA regulations and requirements

Abides by all regulations, policies, procedures and standards

Performs other duties as assigned

Qualification

Senior services experienceCommunication skillsInterpersonal skillsMicrosoft WordMicrosoft ExcelMicrosoft OutlookClient-focusedCustomer service-drivenPrioritization skills