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Nearfield Instruments · 1 week ago

Engineer in Charge / Lead (EIC) – Field Service - USA

Portland, OR

Full-time

Onsite

Senior Level, Lead/Staff

6+ years exp

Nearfield Instruments is a fast-growing scale-up high-tech company that designs and services advanced metrology machines for leading chipmakers. The Engineer in Charge / Lead (EIC) is responsible for leading field service operations, managing technical escalations, and ensuring high-quality service delivery while mentoring and guiding a team of Field Service Engineers.

ElectronicsMachinery ManufacturingManufacturingSemiconductor

Responsibilities

Own all tools entering escalation status, including hands-on troubleshooting and recovery

Perform and manage complex equipment upgrades, modifications, and corrective actions

Provide expert sustaining support and guidance to FSEs on routine and non-routine issues

Diagnose and resolve complex equipment, system, and process malfunctions

Act as front-line supervisor for assigned FSEs, providing daily technical direction

Drive a safety-first culture across all service activities

Deliver on-the-job training, mentoring, and skills development for FSEs

Manage service-related projects to completion within defined schedules

Maintain installation, upgrade, and service schedules aligned with customer and contract commitments

Support contractual service agreements and warranty obligations

Interface with customer stakeholders and internal Nearfield teams

Act as a technical consultant to optimize customer system performance

Train customer personnel on equipment operation and maintenance

Create and present technical reports, project plans, and documentation as required

Analyze service, tool, and process data to identify improvement opportunities

Initiate and implement new service methods, processes, and technical solutions

Apply independent judgment and creative problem-solving to complex technical challenges

Adapt to changing priorities and support additional responsibilities as needed

Qualification

Field service experienceSemiconductor equipment systemsTechnical leadershipData analysisEscalation managementTechnical documentationCommunication skillsProblem-solving skillsInterpersonal skillsPresentation skills

Required

Demonstrated ability to lead and mentor technical teams in a customer-facing environment

Strong escalation management skills with a focus on speed, quality, and safety

Ability to manage multiple priorities in a dynamic service environment

Excellent communication, presentation, and interpersonal skills

Strong problem-solving, data analysis, and conflict resolution skills

Willingness to be on call, work overtime, and travel as required

ASSET, BSEET, or equivalent technical degree; leadership training preferred

6–10 years of field service or customer support experience in semiconductor capital equipment; 1–5 years in a supervisory, lead, or technical authority role

Experience with semiconductor equipment systems including: Electro-pneumatic controls; Robotics and automation; Microprocessor-based controllers; Basic software concepts

Advanced PC and technical documentation skills