Nice CXOne Architect/Developer jobs in United States
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Stanley David and Associates ยท 1 day ago

Nice CXOne Architect/Developer

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
date3+ years exp

Stanley David and Associates is looking for a Nice CXOne Architect/Developer. This role involves leading the design and implementation of NICE CXone solutions, ensuring scalability and compliance, as well as developing and customizing NICE CXone applications for enterprise contact center environments.

Human ResourcesInformation TechnologyService Industry
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Growth Opportunities
Hiring Manager
Nitin Singh Chauhan
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Responsibilities

Deep knowledge of NICE CXone architecture and Cisco UCCE/UCCX platforms
Strong understanding of SIP, VoIP, telephony, and cloud infrastructure (AWS/Azure)
Experience with APIs, middleware, and enterprise system integrations
Lead the design and implementation of the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone cloud solutions
Define overall architecture, ensuring scalability, security, and compliance
Design end-to-end NICE CXone architecture for enterprise contact center environments
Map Cisco functionalities to NICE CXone modules ensuring feature parity
Develop migration roadmap, including phased cutover plans and risk mitigation strategies
Define integration patterns for CRM, WFM, reporting, and telephony systems
Provide architectural guidance to developers and infrastructure engineers
Review and approve solution designs, scripts, and integrations
Minimum 3 years of experience in contact center related technologies and experience in NICE CXone IVR & Bot Development using Mpower studio
Hands-on experience with NICE CXone development (Studio, APIs, scripting)
Strong understanding of Cisco UCCE/UCCX call flows and routing logic
Proficiency in programming languages (JavaScript, Python, or .NET)
Experience with REST APIs, web services, and data exchange formats (JSON, XML)
The NICE CXone Developer Engineer will be responsible for designing, developing, and customizing NICE CXone applications
Build integrations between CXone and enterprise systems (CRM, WFM, reporting tools)
Support the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone
Translate Cisco call flows and routing scripts into NICE CXone equivalents
Work with NICE CXone APIs, RESTful services, and connectors for third-party systems
Develop automation scripts for provisioning and configuration
Work closely with infrastructure engineers, QA teams, and Cisco/NICE support
Prepare technical documentation, migration guides, and code repositories

Qualification

NICE CXone architectureCisco UCCE/UCCXSIPVoIPAPIsMiddlewareAWS/AzureJavaScriptPython.NETREST APIsMigration strategiesAutomation scriptsTechnical documentationCollaboration with teams

Required

Deep knowledge of NICE CXone architecture and Cisco UCCE/UCCX platforms
Strong understanding of SIP, VoIP, telephony, and cloud infrastructure (AWS/Azure)
Experience with APIs, middleware, and enterprise system integrations
Lead the design and implementation of the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone cloud solutions
Define overall architecture, ensuring scalability, security, and compliance
Design end-to-end NICE CXone architecture for enterprise contact center environments
Map Cisco functionalities to NICE CXone modules ensuring feature parity
Develop migration roadmap, including phased cutover plans and risk mitigation strategies
Define integration patterns for CRM, WFM, reporting, and telephony systems
Provide architectural guidance to developers and infrastructure engineers
Review and approve solution designs, scripts, and integrations
Minimum 3 years of experience in contact center related technologies and experience in NICE CXone IVR & Bot Development using Mpower studio
Hands-on experience with NICE CXone development (Studio, APIs, scripting)
Strong understanding of Cisco UCCE/UCCX call flows and routing logic
Proficiency in programming languages (JavaScript, Python, or .NET)
Experience with REST APIs, web services, and data exchange formats (JSON, XML)
The NICE CXone Developer Engineer will be responsible for designing, developing, and customizing NICE CXone applications
Build integrations between CXone and enterprise systems (CRM, WFM, reporting tools)
Support the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone
Translate Cisco call flows and routing scripts into NICE CXone equivalents
Work with NICE CXone APIs, RESTful services, and connectors for third-party systems
Develop automation scripts for provisioning and configuration
Work closely with infrastructure engineers, QA teams, and Cisco/NICE support
Prepare technical documentation, migration guides, and code repositories

Company

Stanley David and Associates

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Stanley David And Associates is a provider of IT and Engineering recruitment services.
dateFounded in 2010
location
London, England, GBR
people-size51-200 employees
web-link
https://sdnaglobal.com

Funding

Current Stage
Growth Stage
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