BJ's Wholesale Club · 1 day ago
Retail Customer Service Associate
New Castle, DE #0015
Full-time
Onsite
New Grad, Entry LevelBJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. This role is responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members.
E-CommerceRetailShopping
Responsibilities
Deliver superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner. Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary
Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols
Reviews and maintains the AP Alert Binder according to AP standards
Follow the BEST (bottom of the cart, electronics, self-checkout, and thanking the member) procedures including cross-checking merchandise to member register receipts and verifying high dollar value items. Records register receipt discrepancies and notifies front line to immediately rectify the situation
Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures
Ensure the execution of the repack awareness guidelines by inspecting known repack articles
Monitor member and visitor traffic entering and exiting the club
Responds to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures
Maintains high standards of safety for members and team members
Inspects team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building
Processes empty water jug return vouchers to members
Maintains all club policies and procedures
Performs other duties as assigned, including working in other departments as needed
Regular, predictable, full attendance is an essential function of this job
Qualification
Required
Strong interpersonal skills and an attention to detail are required
Ability to use a smart handheld device
Must successfully complete required training and certification processes
Must be employed with the company for at least 6 months
At least 18 years of age, except in the following states: Indiana – At least 19 years of age, Delaware – At least 21 years of age
Preferred
Basic math skills preferred
Benefits
Weekly Pay
Free BJ’s Memberships
Generous Paid Time Off
Flexible and Affordable Health Benefits
401(k) Retirement Savings Plan
Employee Stock Purchase Plan
Company
BJ's Wholesale Club
BJ's Wholesale Club, commonly referred to simply as BJ's.
Founded in 1984
10001+ employees
H1B Sponsorship
BJ's Wholesale Club has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (55)
2023 (48)
2022 (66)
2021 (45)
2020 (46)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-06-28IPO
2011-09-30Acquired
2011-06-29Private Equity
Leadership Team
B
Bob Eddy
Chairman and CEO
L
Laura Felice
Executive Vice President, CFO
Recent News
2025-12-20
Retail Dive
2025-12-04
Company data provided by crunchbase