Team Car Care Dba Jiffy Lube · 1 month ago
Customer Service Advisor
Burbank, California
Full-time, Part-time
Onsite
New Grad, Entry Level
$16.50/hr - $16.74/hr
0+ years expTeam Car Care Dba Jiffy Lube is seeking a Customer Service Advisor to create a warm and friendly environment for guests while servicing their vehicles. The role involves engaging with customers, educating them about products and services, and ensuring exceptional guest service throughout the service process.
Consumer Services
No H1B
Responsibilities
Greet every guest with a warm welcome and a sincere smile
Present oil options and additional services to customers using a mobile tablet, following the manufacturer's recommendations
Engage enthusiastically with customers face-to-face to provide updates throughout the service, answer questions, and resolve issues
Deliver exceptional guest service by communicating clearly and providing feedback about guest vehicles
Communicate with the team and assist with the oil change process as needed
Check and communicate oil levels, part numbers, and repair services with the team
Through training, mastering the menu, products, services, and vehicle specifications
Deliver daily sales targets through educating our guests on products and services, building trust, and Creating Guest’s for Life
Promote teamwork to ensure timely and accurate guest care during all operating hours
Keep the service center clean and organized
Record all work performed on the repair order
Report safety issues immediately to management
Strictly follow company policies on vehicle care and operation
Perform various manual tasks for extended periods, including light and heavy lifting such as handling tires and wheels, standing, bending, and squatting
Qualification
Required
Must be at least 18 years old and legally authorized to work in the U.S., without company sponsorship, now or in the future
Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals
Strong communication skills for interacting with guests and team members
A solid work ethic with a positive attitude; self-motivated, reliable, and a team player
Shows responsibility, attention to detail, and the ability to follow procedures, identify problems, and make good decisions
Physically capable of standing for long periods on hard surfaces, lifting to 50 pounds, and performing manual tasks like bending and squatting
Willing to work in different temperatures, noisy environments, and around exhaust fumes
Ready to work flexible hours, including weekends and some holidays, depending on the location
Dedicated to following all safety protocols and company policies
Perform other duties as assigned
Preferred
Previous automotive sales experience is preferred but not required
At least 3 months of customer-facing experience is a plus, such as retail, food service, hospitality, etc
Benefits
Biweekly Bonus Incentives
Spot bonuses through our internal rewards program
Opportunities for career advancement
Paid time off (PTO) after 180 days
401K plan with company match
DailyPay
Employee discounts
Employee referral and fleet acquisition bonuses
Medical, dental, and vision insurance benefits are available 30 days after the first day of work
PerkSpot platform: Access to exclusive employee discounts on a variety of products, including travel, electronics, concerts, and more
Professional uniforms paid for and laundered
Company
Team Car Care Dba Jiffy Lube
The American quick lube industry provides more than 100 million oil changes every year from over 10,000 standalone locations.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bob Sheehy
Chief Financial Officer
Ashley Tribett
Executive Assistant to CEO & CMO
Company data provided by crunchbase