Quest Diagnostics · 1 day ago
Client Service Representative I
United States
Full-time
Remote
Entry Level
$17.76/hr - $26.64/hr
1+ years expQuest Diagnostics is a leading provider of diagnostic information services. They are seeking a Client Service Representative I to deliver exceptional customer service and support to clients through various communication channels.
BiotechnologyHealth CareHealth DiagnosticsInformation ServicesPrecision Medicine
Responsibilities
Use professional spoken and written etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously
Perform research and troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately
Complete all required documentation associated with the handling of received requests while maintaining complete and accurate records
As needed, report priority and critical matters to clients and relevant internal parties following established procedures for reporting and documentation
Follow all policies regarding follow-up and shift change notification
Follow up with relevant parties as needed, based on the issue being addressed
Follow through in a timely manner to resolve all issues and concerns
Provide complete and accurate information, education and guidance to clients about business processes
Escalate issues as appropriate to keep immediate supervisor informed of client concerns, problems or deviations from established procedures
Provide suggestions for process improvements to maximize quality and efficiencies in the department
Comply with company policies and governmental regulations
Perform other duties as assigned to meet the business needs or customer requirements
This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position
Qualification
Required
One year experience in a similar role
Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers
Proficiency in basic computer skills (Word, Excel, Outlook)
Ability to multi-task and work in a fast-paced environment
Strong organizational skills
Ability to analyze and solve problems
Good listening skills
Ability to maintain professional and tactful manner in stressful situations
Ability to deal with client information in a confidential manner
Ability to work in both an individual and team environment
Proper telephone etiquette to handle customer inquiries
Basic knowledge of operating office equipment
Basic understanding of fundamental medical and laboratory terminology
Understand the importance of Quality Service and how it is measured
Microsoft products (Outlook, Teams, Word, Excel etc.)
Salesforce
Five9
Preferred
2 years of relevant professional experience
Wellness Platforms: Wellness Engine, QLS, Powerterm, Perceptive Content, Kofax, QDRS, APEX, Sam Perdiem Password Reset Tool, Summit App, Absorb
Toxicology Platforms: QTN / CCI, ESP, QBS, CCF Imaging, Smartworks, ExamOne Portal
Quest Select: Eligibility, QLS, Facilities Database
Optimaxx
Benefits
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
HealthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
And so much more!
Company
Quest Diagnostics
Quest Diagnostics is a clinical laboratory that offers diagnostic testing, services, and information.
10001+ employees
H1B Sponsorship
Quest Diagnostics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (59)
2024 (38)
2023 (74)
2022 (56)
2021 (49)
2020 (45)
Funding
Current Stage
Public CompanyTotal Funding
$2.6B2024-08-15Post Ipo Debt· $1.85B
2023-10-30Post Ipo Debt· $750M
1996-12-17IPO
Leadership Team
James Davis
Chief Executive Officer and President
Cecilia McKenney
SVP & Chief Human Resources Officer
Recent News
2026-01-06
Company data provided by crunchbase