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Bon Secours Mercy Health · 2 days ago

Patient Services Representative (PSR) – Physician Office - Crossridge Internal Medicine

Glen Allen, VA

Full-time

Onsite

New Grad, Entry Level

Bon Secours Mercy Health is a faith-based and patient-focused organization dedicated to enhancing health and well-being through exceptional patient care. The Patient Services Representative serves as the first line of quality service, responsible for processing patient registrations, scheduling appointments, and providing excellent customer service to patients and the community.

Health Care

H1B Sponsor Likely

Responsibilities

Serves as the primary point of contact between patients and physician practices

Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner

Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner

Processes patients in practice as they present for their appointments

Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately

Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed

Records time indicators for lobby wait times

Qualification

Medical terminologyICD-9 codingMicrosoft OfficeTyping skillsBasic math skillsCommunication skillsInterpersonal skillsProblem solving skills

Required

High School Diploma or GED (required)

Prior experience in patient registration/healthcare (preferred)

Basic knowledge of Microsoft Office products, typing and computer skills (including 40+ WPM typing skills)

Basic math skills

Excellent communication and interpersonal skills

Ability to engage with staff and patients in a professional manner

Problem solving skills

Preferred

Knowledge of medical terminology and ICD-9 coding (preferred)

Benefits

Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)

Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts

Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders

Tuition assistance, professional development and continuing education support

Company

Bon Secours Mercy Health

Glassdoor3.7

Bon Secours Mercy Health is a network of hospitals that serves as a catholic healthcare ministry.

Founded in 2018

Cincinnati, Ohio, USA

10001+ employees

https://bsmhealth.org/

H1B Sponsorship

Bon Secours Mercy Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (2)

2023 (12)

2022 (14)

2021 (10)

2020 (3)