The Phoenix Group · 2 weeks ago
Customer Service Representative
New York, NY
Full-time
Onsite
Mid Level
3+ years expThe Phoenix Group is seeking a Workplace Experience team member to provide exceptional service and operational support across multiple areas of the office. This role is essential in creating a seamless and welcoming environment for employees and guests, with responsibilities including front desk coordination, travel support, and urgent communication needs.
ConsultingHuman ResourcesRecruitingStaffing Agency
Hiring Manager
Victoria LaPorte
Responsibilities
Create a welcoming and polished experience for employees, clients, and guests
Deliver responsive, high-touch customer service in person, by phone, and through digital channels
Collaborate with teammates to share responsibilities and maintain seamless operations
Partner with other departments to direct inquiries and resolve issues efficiently
Serve as a local resource for workplace requests, ensuring smooth handling of needs ranging from logistics to event coordination
Safeguard sensitive and confidential information with the highest level of discretion
Qualification
Required
Strong verbal and written communication skills
A customer-first mindset, with the ability to handle requests thoughtfully and professionally
Initiative and sound judgment to manage situations independently when needed
High school diploma or equivalent required
3–5 years of experience in a similar environment (hospitality, reception, call center, facilities, or administrative support)
Preferred
Prior exposure to professional services or corporate environments a plus
Company
The Phoenix Group
The Phoenix Group is a staffing and solutions firm for information technology and engineering field.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Alex Marvin
Founder, President & CEO
Company data provided by crunchbase