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Citizens · 2 days ago

Private Bank Operations Fraud Detection Senior Specialist

One Citizens Bank Way, Johnston, RI, 02919, US

Full-time

Hybrid

Mid, Senior Level

2+ years exp

Citizens is a leading financial institution dedicated to providing excellent service and protecting its customers. The Fraud Detection Senior Specialist will play a critical role in analyzing account activities for potential fraud and ensuring compliance with regulatory guidelines.

BankingCredit CardsFinancial ServicesFinTechRetail

Responsibilities

Perform analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities

Review accounts for fraudulent activity and take appropriate actions per department procedures

Proactively research and investigate suspicious transactions and account activity

Meet internal SLAs, maintain high diligence, maintain the ability to document clear and detailed comments regarding investigation results

Interactions with external customers, department colleagues and internal/external business partners

Resolve findings through independent research, as well as direct interaction with external customers, department colleagues, and business partners, with a strong focus on customer satisfaction

Communicate professionally and clearly, verbally and in writing, with bankers and high-net work clients

Cross-functionally assist with filing and tracking fraud claims within the same department

Qualification

Fraud detection experienceAnalytical skillsBanking experienceCustomer engagementRisk assessmentCommunication skillsLearn quicklyOrganizational skillsFlexibility

Required

High school degree or equivalent, required

2 years of banking, fraud, and/or investigations experience, including verbal and written customer engagement

Strong organization, technical, and analytical skills

Ability to manage competing priorities, stay flexible, and function efficiently in a high volume, fast-paced, deadline-oriented environment

Ability to learn and apply new concepts quickly

Excellent communication and customer experience skills (written and verbal)

Ability to identify fraud trends and enhanced account reviews

Experience with monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity

Preferred

Associate degree, preferred

3+ years of Banking, Professional experience in analysis and/or financial services industry

Knowledge of the bank products, services, customers, and geographic locations, and the potential fraud risks associated with those activities

Experience with monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees