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Keck Medicine of USC · 2 days ago

Scheduling Coordinator - Spine Center Cl - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Los Angeles, CA

Full-time

Onsite

Entry Level

$22/hr - $37.40/hr

1+ years exp

Keck Medicine of USC is a healthcare provider seeking a Scheduling Coordinator for their Spine Center. The role involves scheduling patient appointments and surgeries, ensuring efficient case flow, and providing excellent customer service while coordinating care with various departments.

Health CareHospitalService IndustryWellness

Responsibilities

Schedules patient appointment/follow ups and/or surgeries as appropriate in the assigned unit/clinic

Closely monitors patients throughout various phases to assure completion of required testing and services, validating financial clearance for services being scheduled

Provides stellar customer service when interfacing with patients in person and over the phone to establish appointments

Alerts clinicians when patient testing is complete or when patients are non-compliant in completing medical services

Coordinates collection of testing results and provider notes, coordinating care with ancillary departments as needed

Obtains authorizations and pre-authorization for services to be rendered

Schedules ancillary appointments as necessary for patients

Ensures patient charts are prepared prior to appointments/follow up and/or surgery including x-rays and pertinent lab work

Makes arrangements for any special equipment as needed

Reviews and codes charge slips for patient care services and/or surgical services rendered

Maintains files and records, including supporting documentation for insurance claims

Maintains master appointment/surgery calendar for physician(s)

Oversees equipment and office supply inventory

Reads all incoming mail, prioritizing and distributing as appropriate

Acts as a liaison with other departments and physician office staff and arranges for all necessary support services and equipment needed for a case

Courteously greets patients and visitors while maintaining adequate workflow at the front desk

Performs general clerical and communication functions in the clinic, including but not limited to prepping patient charts, answering phones, submitting authorization requests, scheduling follow-up visits, and diagnostic testing

Performs new patient registration, insurance verification, check-in, and check-out functions at the front desk

Ensures that orders for diagnostic testing have been entered into the system and reviews insurance for appropriate scheduling

Works with every provider in the clinic

Performs MA duties when indicated (call-outs, LOAs, high clinic volume, etc.)

Escorts patients to exam rooms, obtains and appropriately records patient vital signs/medication list, monitors patient flow, assists physicians with minor clinical procedures, prepares patient charts with pertinent medical information

Schedules and coordinates diagnostic tests ordered by the physician as needed and returns patient phone calls

Ensures patient's right to privacy, safety, and confidentiality is maintained

Maintains a safe environment by following standards, policies, and safety regulations

Ensures compliance with infection control policies

Checks-in, checks-out and schedules for multiple providers daily within two separate scheduling locations, licensed and non-licensed

Determines what services are licensed versus non-licensed and schedules accordingly

Performs hospital charge capture for facility billing, audits for incomplete and/or missing facility charges

Reviews all new patient referrals/authorizations to ensure adequate coding, based on patient diagnosis

Communicates with patients, referring physicians and medical groups to obtain appropriate codes when needed

Prepares daily and monthly appointment reports for the physicians and management

Ensures that all appointments are registered appropriately in the scheduling system, including patient registration, patient and insurance information and any other information needed

Greets patients in courteous manner and provides all the appropriate forms and documents to the patients for completion

Collects co-payments/co-insurance amounts due at the time of service

Verifies insurance, registers new patients, and determines which subspecialist within the Clinic is appropriate

Performs facility electronic charge capture

Prepares patients for examinations

Obtains and records vital signs

Assists the physician with exams and procedures

Ensures that physician orders for medications and treatments are implemented by the appropriate staff

Records patient information in chart//EHR

Determines patient care needs and directs patients accordingly

Performs other duties as assigned

Qualification

Medical Assistant CertificateBasic Life Support (BLS)Customer Service ExperienceMedical Office ManagementFire Life Safety TrainingCommunication Skills

Required

High school or equivalent

Specialized/technical training Medical Assistant Certificate/Diploma required

1 year; Combined education/experience as substitute for minimum experience Medical office management, medical secretarial or medical assisting experience

Experience in customer service and/or medical office

Must have excellent communication skills, including the ability to speak, read and write English proficiently

Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

Basic Life Support (BLS) Healthcare Provider from American Heart Association