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FirstService Residential · 3 days ago

Assistant Community Manager

Columbus, NJ

Full-time

Onsite

Entry Level

$52K/yr - $55K/yr

2+ years exp

FirstService Residential is a company focused on community association management. They are seeking an Assistant Community Association Manager to support management in operations and deliver exceptional customer service to owners, residents, clients, and vendors.

Property ManagementReal Estate

Responsibilities

Provide exceptional customer service to clients and vendors at all times

Respond to inquiries and provide resolution to questions or concerns in timely fashion

Assist with the daily general financial management and recordkeeping

Assist with bid process

Conduct regular inspections of site, where needed

Maintain all records in Connect including work orders, resident information, Association documents, community information

Ensure maintenance of all files, records and correspondence in accordance with company procedures and good business practices

Attend all Board meetings, where necessary

Assist with preparation of Board meeting agenda, monthly management report and all other reports and material needed for Board Packet

Assist with establishing an annual calendar indicating all association activity, deadlines, election, meetings, projects, etc

Assist all walk-in homeowners and refer to Community Manager, when necessary

Handle mailings, as needed and required

Recordkeeping – binders to be kept with the following: Monthly Agendas, Modification Requests, Work Orders, Financials (including Social/Trip accounting)

Meet with Community Manager weekly to ensure completion of open action items

Regular attendance and punctuality are essential functions for the role

Qualification

Customer service experienceMicrosoft Office skillsOrganizational skillsBasic accounting knowledgeProject managementVerbal communicationWritten communicationInterpersonal skills

Required

College degree or equivalent work experience required

Minimum of 2 years' experience in a customer service environment

Strong organizational skills

Strong written and verbal communication skills

Excellent computer skills required including email, Word, Excel and PowerPoint

Excellent organizational skills and project management

Exceptional communication and interpersonal skills

Advanced written communication skills

Advanced Microsoft Office skills

Knowledge of basic accounting/budgeting procedures

Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others

Ability to keep complex records, to assemble and organize data of complex nature, and to prepare and submit reports in acceptable formats and in a timely manner

Ability to conceptualize, plan and organize multiple programs and assignments effectively

Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays

Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances

Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties

Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs

Must also be able to climb several flights of stairs if necessary

Must be able to sit and stand for extended periods of time

Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business

Must have finger dexterity for typing/using a keyboard

Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property

Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates

Capable of working extended hours, to include evenings, weekends and holidays as necessary

This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting

Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills