Analogic · 3 days ago
Help Desk Technician 2
Salem, New Hampshire, United States
Full-time
Onsite
Mid, Senior Level
5+ years expAnalogic is committed to creating life-changing technology, focusing on aviation security and healthcare products. They are seeking an experienced IT Help Desk Technician to provide technical support for hardware and software, assist in system installations, and manage help desk operations.
IndustrialManufacturingMedical Device
Responsibilities
Provides technical assistance and support to end users related to computer systems, hardware, or software
Troubleshoots, maintains, and monitors external and internal hard drives, printers, plotters and scanners
Responds to queries, creates and updates tickets, isolates problems, and determines and implements solutions or escalation procedures
Answers Help Desk line and monitors tickets in multiple queues to facilitate processing of customer support requests
Examines personal queues to prioritize and complete work to meet or exceed response and resolution targets
Follows defined policies and procedures to manage workflow, including escalation of tickets
Utilizes available resources to promptly and accurately identify resolutions
Maintains inventory of equipment, hardware, software, and supplies
Understands, applies, and utilizes information gained by reading, studying, and reviewing technical documentation, manuals, TechNet, and other support sources
May maintain tracking system for usage evaluation
Other duties as assigned
Qualification
Required
Associate's degree or equivalent work experience plus 5+ years of technical support experience
CompTIA A+ or Network +, Microsoft MCP or MCSE or other industry recognized certification or working towards one
Microsoft Windows 10 and 11 (and older OSs) with a solid understanding of how operating systems work
Provides technical assistance and support to end users related to computer systems, hardware, or software
Troubleshoots, maintains, and monitors external and internal hard drives, printers, plotters and scanners
Responds to queries, creates and updates tickets, isolates problems, and determines and implements solutions or escalation procedures
Answers Help Desk line and monitors tickets in multiple queues to facilitate processing of customer support requests
Examines personal queues to prioritize and complete work to meet or exceed response and resolution targets
Follows defined policies and procedures to manage workflow, including escalation of tickets
Utilizes available resources to promptly and accurately identify resolutions
Maintains inventory of equipment, hardware, software, and supplies
Understands, applies, and utilizes information gained by reading, studying, and reviewing technical documentation, manuals, TechNet, and other support sources
May maintain tracking system for usage evaluation
Ability to think logically
Excellent listening and questioning skills
Problem solving skills
Strong customer focus
The ability to prioritize workload
Attention to detail
Ability to lift up to 50 pounds
Aptitude for the development, management, and delivery of outstanding services to fellow employees, customers, suppliers, and any internal organization that relies on the network
Preferred
Experience installing, configuring, upgrading and troubleshooting hardware and software including but not limited to: Logical Devices, Mac OS, Microsoft Office 365 (and older suite), Active Directory experience, Experience with ticketing system, Engineering Tools, VPN, Antivirus, Remote Support experience, Imaging
Benefits
401K with company match
HSA/FSA match
8 weeks paid parental leave
Company
Analogic
At Analogic, we work together to create life-changing technology.
501-1000 employees
H1B Sponsorship
Analogic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2023 (2)
2022 (3)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Steve Urchuk
Chief Technology Officer
Will Rousmaniere
Chief Financial Officer
Recent News
2025-12-05
2025-06-10
Company data provided by crunchbase