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Omni Fort Worth Hotel · 1 day ago

Front Desk Agent/PBX Operator | J1 Intern/Trainee

US-FL-Orlando

Internship

Onsite

Intern

Start in 2026

Omni Fort Worth Hotel is a premier resort known for its exceptional service and recreational offerings. They are seeking a Front Desk Agent/PBX Operator to ensure proper guest check-in and check-out procedures while providing courteous and professional service to guests.

Hospitality

Responsibilities

To be thoroughly acquainted with all check-in procedures and policies

To be thoroughly acquainted with all check-out procedures and policies

To be thoroughly acquainted with the AM and PM checklist

Be familiar with the Phone and Alarm System in the PBX department

To be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios

Be familiar with all systems and equipments as related to the Front Desk

Be familiar with all hotel rate plans and rate codes

Be familiar with all hotel amenities (Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program)

Be familiar with all hotel facilities (F&B outlets, Business Center, Gift Shop, Fitness Center, Spa, Recreation, Leadbetter Academy, and Golf Club)

To be familiar with the inter-relationship between the different departments (PBX, Guest Service, Housekeeping, F&B outlets, Gift shop, and Purchasing)

Understand and perform cash handling processes

Understand the importance of our Medallia scores

Understand all Moments of Service for PBX, Guest Services and Front Desk

Maintain 4-Star/4–Diamond Standards of guest service