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American National · 3 weeks ago

Senior General Liability Bodily Injury Claims Adjuster

US NE - Omaha

Full-time

Onsite

Mid, Senior Level

$122K/yr - $144K/yr

5+ years exp

American National is a leading provider of wealth protection and retirement services. They are seeking a Senior Commercial General Liability Bodily Injury Claims Adjuster to adjudicate moderately complex commercial general liability bodily injury claims and ensure superb results for their clients.

Auto InsuranceFinancial ServicesHealth CareHealth InsuranceInsuranceLife Insurance

No H1B

Responsibilities

Working under limited technical direction and within broad limits and authority, adjudicate moderately complex commercial general liability bodily injury claims, potentially with significant impact on departmental results

Solving difficult problems that requires an understanding of a broader set of issues

Reporting to senior management and underwriters on claims trends and developments

Analyzing claims forms, policies and endorsements, client instructions, and other records to determine whether the loss falls within the policy coverage

Investigating claims promptly and thoroughly, including interviewing all involved parties

Managing claims in litigation

Managing diary timely and complete tasks to ensure that cases move to the best financial outcome and timely resolution

Creates and reviews reserves in line with market and Argo's reserving policy

Identifying loss drivers and claims trends to reduce claims frequency and severity through data analysis and improved claim management

Identifying, assigning, and coordinating the assignment and coordination of expertise resources to assist in case resolution

Preparing reports for file documentation

Applying creative solutions which result in the best financial outcome

Negotiates in a timely and effective manner to provide cost effective solutions for the company and its customers within own limits using a range of negotiation styles

Processing mail and prioritizing workload

Completing telephone calls and written correspondence to/from various parties (insured, claimant, etc.)

Having an appreciation and passion for strong claim management

Qualification

Commercial general liability claimsClaims negotiationClaims analysisLicensed Claims ExaminerMS Office SuiteCommunication skillsTime managementCustomer focusProblem-solvingTeam collaboration

Required

Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers' ability to be profitable)

An advanced knowledge of commercial general liability bodily injury claims typically acquired through:

A minimum of five years' experience adjudicating commercial general liability bodily injury claims

Bachelor's degree from an accredited university required. Two or more insurance designations or four additional years of related experience adjudicating general liability bodily injury beyond the minimum experience required above may be substituted in lieu of a degree

Licensed Claims Examiner (Based on state) Must be licensed or have ability to quickly obtain a license in each jurisdiction requiring a license to adjudicate first party claims. within 120 Days

Must work independently and demonstrate the ability to exercise sound judgment

Must have excellent communication skills and the ability to build lasting relationships

Excellent evaluation and strategic skills required

Strong claim negotiation skills a must. Ability to take proactive and pragmatic approach to negotiation

Must possess a strong customer focus

Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines

Ability to articulate the financial value of your work at multiple responsibility levels inside our clients' business which may include CEO

Ability to regularly exercise discretion and independent judgment with respect to matters of significance

Demonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis

A strong focus on execution in getting things done right. Proven ability to consistently produce and deliver expected results to all stakeholders by:

Finding a way to achieve success through adversity

Being solution (not problem) focused

Thinking with a global mindset first

Client focus – the ability to effectively determine specific client needs and to provide value added solutions

Successful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast paced environment that is evolving constantly

Ability to develop and maintain productive relationships with clients, business partners and organizational peers with a focus on timely and meaningful exchanges of information

Exhibit natural and intellectual curiosity in order to consistently explore and consider all options and is not governed by conventional thinking

Uses listening and questioning techniques to effectively gather information from insureds and claimants

Demonstrates an understanding of mechanisms available for resolving claims settlement disputes (e.g. arbitration and mediation) and when these are used

Proficient in MS Office Suite and other business-related software

Polished and professional written and verbal communication skills

The ability to read and write English fluently is required

Must demonstrate a desire for continued professional development through continuing education and self-development opportunities