Embrace Pet Insurance · 1 day ago
Customer Service Representative
United States
Full-time
Remote
New Grad, Entry LevelEmbrace Pet Insurance is a part of Independence Pet Holdings, which manages a diverse portfolio of modern pet health brands and services. They are seeking a Customer Care Representative who will play a crucial role in assisting customers with policy changes and claim inquiries, while providing exceptional service through various communication channels.
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Responsibilities
Respond to 70-90 phone calls per day, providing exceptional customer service in every interaction
Answer customer emails promptly, addressing their inquiries and concerns professionally
Assist other departments with policy procedures and adjustments
Help Pet Parents understand coverage and options, review claims, and maintain and adjust new and existing policies
Collaborate with team members to ensure a supportive and efficient work environment, sharing knowledge and resources
Handle emotionally challenging, intense, and stressful situations with grace and resilience
Performs other duties as assigned
Qualification
Required
Strong mental and emotional resilience; ability to handle challenging customer interactions with patience and professionalism
Excellent interpersonal and communication skills, including empathy and the ability to build rapport with customers
Adaptability and the ability to multitask in a fast-paced and demanding environment
Experience in a customer service role, preferably in a call center setting
Basic level of technical proficiency- being comfortable navigating multiple softwares across multiple screens
A genuine desire to make a positive impact on customers' experiences and help them find solutions to their concerns
Benefits
Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)
Company
Embrace Pet Insurance
Embrace Pet Insurance is a provider of pet insurance policies for dogs and cats.
Founded in 2005
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$5.3M2023-11-29Acquired
2014-05-05Series Unknown· $4.5M
2008-09-01Series Unknown
Recent News
Company data provided by crunchbase