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Ranken Jordan Pediatric Bridge Hospital · 3 days ago

Customer Service Associate - PRN

Maryland Heights, MO 63043, USA

Full-time

Onsite

Entry Level

1+ years exp

Ranken Jordan Pediatric Bridge Hospital is dedicated to providing exceptional care for pediatric patients, and they are seeking a Customer Service Associate to support various customer sets through professional communication. The role involves greeting visitors, managing visitor registration, and providing administrative support to enhance the overall visitor experience.

Health CareHospital

Responsibilities

Greet all customer sets (visitors, patients, students, business partners and workforce) in a courteous and professional manner

Provide courteous and accurate phone retrieval/transfer, timely reading and responding to emails and accurate use of Vocera to communicate with staff

Work in tandem with the Concierge to provide strong customer service and meeting the needs of all customer sets

Conduct appropriate visitor registration process and proper identification of all visitors/persons allowed in the building

Proficient in the use of computer software programs to support the visitor management plan

Provide front desk training to Public Security Officers and new hires

Handle sensitive information in a confidential and timely manner

Perform accurate reading and documentation of PPD skin tests

Responsible for the management, documentation and maintenance, including but not limited to: building access, lost and found, cabs, meal ordering, metering mail, copy machine and petty cash

Provide administrative support for routine and special projects to all service areas

All other duties as assigned by the Operations Manager

Qualification

Microsoft OfficeCustomer service experienceClerical skillsAttention to detailTeamwork

Required

HS Diploma

Ability to work as a team and independently in a fast pace environment, manage multiple and changing priorities simultaneously, demonstrate a high level of accuracy and attention to detail