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RDO Equipment Co. · 2 days ago

Technical Communications Specialist

Fargo, ND

Full-time

Onsite

Mid Level

RDO Equipment Co. is a company that specializes in equipment and technical support. They are seeking a Technical Communications Specialist to serve as a technical resource for customers, providing support and troubleshooting assistance while building strong relationships with manufacturer partners and internal departments.

Agriculture

Growth Opportunities

No H1B

Responsibilities

Provide customers and locations with technical information and support when requested on equipment

Build strong relationships with manufacturer partners to ensure information is shared related to issues and fixes others are experiencing

Compile, review, and disseminate technical data

Develop a quality control system that includes metrics for tracking pertinent performance expectations

Propose training initiatives based on information collected through phone support

Work with the parts and service departments to help obtain technical information from OEMs

Assist in monitoring of PIPs for the region and work with service management to ensure timely completion

Maintain a database of technical solutions and share with service departments in the organization

Develop and maintain a strong working relationship with store service management to create an environment that maximizes value to our customers and the organization

Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook

Conduct self in the presence of customers and community to present a professional image of RDO Equipment Co

Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set

Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts

Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service

Perform all other duties as assigned by management in a professional and efficient manner